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Frequently Asked Questions

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Patient Affairs

How can the Patient Affairs Department assist me?
What are the hours of Patient Affairs?
Do you have a Patient & Visitor Guide?
If I have a question or concern regarding the care provided to me by UCLA Health System whom do I contact?
What happens to my concern after I voice it?
Is discounted parking available?
What languages can Ronald Reagan UCLA Medical Center Interpreter Services assist us with?
What happens to my car if I am admitted?
Are overnight accommodations available?
What is an Advance Healthcare Directive?
Where can I find your Privacy Practices?

 

How can the Patient Affairs Department assist me?


The Patient Affairs Department of UCLA Health System is a division of Hospital Administration. The staff is available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit or hospital stay. Our goal is to make your experience as our patient as pleasant and comfortable as possible. We accomplish these goals by providing a variety of services. You can reach Patient Affairs at:

Ronald Reagan UCLA Medical Center by calling (310) 267-9113.

For UCLA Medical Center, Santa Monica, please call (424) 259-9120.

For more information about our services, visit our website at www.uclahealth.org/PatientAffairs.


What are the hours of Patient Affairs?


Normal business hours for the UCLA Patient Affairs Department are Monday through Friday, 8 AM until 5 PM. However, if an emergency exists after hours, please call the UCLA page operator at (310) 825-6301 and ask to page the Patient Liaison on call.


Do you have a Patient & Visitor Guide?


Yes, we have put together a guide to help our patients prepare for their admission and to access the many services available to patients and visitors of the medical center.

Click here to visit the For Patients & Visitors section.



If I have a question or concern regarding the care provided to me by UCLA Health System whom do I contact?


Occasionally, you may have questions or concerns regarding your outpatient visit or hospital stay. The Patient Affairs Department is available to assist you in communicating with your healthcare provider, and in understanding the UCLA Health System. You may reach a Patient Liaison by calling:

(310) 267-9113


What happens to my concern after I voice it?


The UCLA Patient Affairs Department has many protocols that are followed in resolving patient concerns. Exactly how your concern is handled depends entirely on the nature of your issue.


Is discounted parking available?


Yes, discounted parking is available for all inpatients, and outpatients who qualify. Currently we offer a 10-day and 30-day parking permit. Please contact the Patient Affairs Department for current pricing.

(310) 267-9113


What languages can Ronald Reagan UCLA Medical Center Interpreter Services assist us with?


You can call us if you have ANY interpreting need.
Ronald Reagan UCLA Medical Center: (310) 267-9113
UCLA Medical Center, Santa Monica: (310) 319-4500

Visit our Interpreter Services website for more information.


What happens to my car if I am admitted?


If you have a valid handicap placard, and the placard is clearly displayed on your car's dashboard, you may leave your car parked in the current location. Otherwise, if you would like to have your car moved please inform the admitting worker, or you may contact a Patient Liaison at (310) 267-9113.


Are overnight accommodations available?


Yes. The UCLA Tiverton House was created to meet the needs of patients receiving treatment at Ronald Reagan UCLA Medical Center and their families. The proximity of Tiverton House makes it possible for family and friends to be nearby, when support and closeness are needed most.

For reservations, call (310) 794-0151 or visit their web site at www.tivertonhouse.ucla.edu.


What is an Advance Healthcare Directive?


An Advance Healthcare Directive is a "living will". You fill out the form giving instructions about your own healthcare should you have a serious injury or illness and are unable to speak for yourself about your medical care. You may name a relative or friend who you trust, to be your "agent" who will make medical decisions for you if you can no longer make them for yourself. You can also describe what kinds of treatments you want and do not want. The Advance Healthcare Directive is a legal document and is supported by Sections 4600 to 4753 inclusive, of the California Probate Code.

For more information, please contact your healthcare provider or the Patient Relations department at (310) 267-9113. You may also visit our UCLA Center for Humane and Ethical Care (CHEC √) website for more information and to download a copy of the advance directive in English, Spanish or Chinese.

You may also write to the California Medical Association Publications at the address below for their booklet, a form and further information.

CA Medical Association Publications
P.O. Box 7690
San Francisco, CA 94120-7690
(415) 882-5175

The California Medical Association's website is www.cmanet.org.


Where can I find your Privacy Practices?


Privacy Practices can be found at the footer on every page of our web site. Click here to read our Privacy Practices.