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Interpreter / Translation and Deaf Services
About Us
The UCLA Health Interpreter/Translation and Deaf Services program provides services to all UCLA Health inpatients, outpatients, and their relatives at no cost. Every attempt is made to provide services in any language. The service will be provided by an in-person interpreter, video conference or by telephone.
UCLA interpreters contribute to quality patient care, assuring effective and efficient communication that increases Limited English Proficient patients and staff satisfaction resulting in better clinical outcomes.
Written translation of certain medical documents, correspondence and patient education materials is available. However, in-house translation services are limited and some requests will be referred to outside agencies and independent translators. Meet our team »
What's New?
Video Tele-Interpretation is now available. Learn more »
Did You Know?
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One in five Californians (6-7 million) are Limited-English Proficient (speak English less than "very well"). In four counties (Imperial, Los Angeles, Monterey and San Francisco), between one-quarter and one-third of the population is LEP.
Download our Brochure
Available in English
& Spanish (PDF) - Almost 50% of Medi-Cal managed care and Health Family Program members primarily speak a Language other than English.
- California‘s Medi-Cal and Healthy Families (SCHIP) managed care contracts require that HMOs provide medical interpreter services to all their LEP members.
- Over 200 languages are spoken in California.
- Spanish-speaking Latinos make up one-third of California's population.
- There are probably fewer than 500 professional health care interpreters in California and only a fraction of these have been formally trained in health care interpreting and work full time as health care interpreters.
Our Mission
Interpreters/Translators support the UCLA Health mission of delivering leading edge patient care, education and research one patient at a time. Our goal is to help Limited English Proficient patients build a direct relationship with their healthcare providers through accurate, complete and thorough interpretation/translation in order to achieve better practice outcomes.
As part of our commitment to the UCLA Health, we are dedicated to providing culturally competent services and facilitating access to health services for Limited English Proficient patients, their families and visitors through a full-range of language related services of the highest quality and utility.
Our Commitment to Care
To facilitate better medical outcomes through the highest level of interpretation/translation between Limited English Proficient patients, their families and healthcare providers. - To advocate, promote, and identify the diversity and cultural identity of the Limited English Proficient patients and their families, creating awareness among healthcare providers.
- To follow and abide by the principles of ethics, confidentiality, care, access and equity.
Who do we serve?
- Ronald Reagan UCLA Medical Center
- 200 and 300 UCLA Medical Plaza
- All UCLA (non-private) clinics in the 100 Medical Plaza*
- Resnick Neuropsychiatric Hospital at UCLA
- Jules Stein and Doris Stein Eye Institute (some)
- West Medical Building
- Rehabilitation Center
- UCLA Medical Center, Santa Monica
*For private clinics inside 100 Medical Plaza and for outpatient clinics outside of Westwood please contact them directly to request interpreter services.
Medical Interpreters and Translators – Code of Ethics and Standards
- Professionals trained to effectively bridge communication gaps between Limited English Proficient patients and healthcare providers.
- Adhere to the policies of confidentiality, ethics and regulations set up by the interpreter's department and the UCLA Health.
- Follow and abide by the standards of practice established by the California Healthcare Interpreting Association, the National Council on Interpreting in Health Care, the Joint Commission, the Health Insurance Portability and Accountability Act privacy rule and the Registry of Interpreters for the Deaf.
