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On March 1, 2013, UCLA HealthLink went live. You can now use our new UCLA HealthLink to make or view your referrals and look up the status of your claims. UCLA HealthLink is available to you through a secure website over the Internet.
Getting Access
Step 1: UCLA AD Account Setup
If you do not have a UCLA AD account, please complete the paperwork below for your UCLA HealthLink account. Each employee accessing the system must submit a separate form.
- Please fill out the yellow sections of the MITS Security Form and sign and date the form.
- Please read and sign the Confidentiality Statement.
Step 2: Form Submission for UCLA AD Account Setup
By Email: UVTran@mednet.ucla.edu
By Mail:
UCLA FPG
5767 W. Century Blvd, Suite 400
Los Angeles, CA 90045
Attn: Ut Tran
Step 3: Register and Complete Required Go-To-Training
Go-To-Training is online interactive training that brings the classroom to your desktop. It is facilitated by a UCLA Health EHR instructor in real time and is required for system access. Account setup is based on the registration information you provide when registering for training. Each employee accessing the system must register individually and attend training.
Step 4: UCLA HealthLink Account Setup and Access
Account setup is processed at the time of training completion. The production web link and user sign-on information is sent by e-mail within 3-5 business days after training is completed if steps 1 and 2 are complete.
System Support
How To Use the System Questions
Call: UCLA Health Member Services at 310-302-1440
Account Setup/Technical Problems
Contact: Sean O'Connell, UCLA HealthLink EHR Application Manager
Email: soconnell@mednet.ucla.edu
Training Enrollment Questions
Email: CareConnectTrainingTeam@mednet.ucla.edu
Call: 310-267-1400
Training Materials
- Download the UCLA HealthLink User Guide
- Download Helpful Tips
- Download Production System Sign-On Instructions
System Requirements
Requirements For PC-based participants:
- Internet Explorer 7.0 to 9.0, Mozilla Firefox 4.0 or newer or Google Chrome 5.0 or newer (JavaScript and Java enabled)
- Windows 7, Vista, XP or 2003 Server
- Cable modem, DSL, or better Internet connection
- Dual-core 2.4GHz CPU or faster with 2GB of RAM (recommended)
- Telephone line for toll dial-in access
Requirements For Mac-based participants:
- Safari 3.0 or newer, Firefox 4.0 or newer or Google Chrome 5.0 or newer (JavaScript and Java enabled)
- Mac OS X 10.5 - Leopard or newer
- Intel processor (1GB of RAM or better recommended)
- Cable modem, DSL, or better Internet connection
- Telephone line for toll dial-in access
