UCLA Campus    |   UCLA Health    |   School of Medicine Translate:
UCLA Health It Begins With U

Office of the Patient Experience


In a spirit of compassion and humanism, we strive to meet the needs of our patients, visitors and staff.

About Us

The Office of the Patient Experience at UCLA Health is a division of Hospital Administration. We are available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit or hospital stay. Our goal is to make your experience as our patient as pleasant and comfortable as possible. We accomplish these goals by providing a variety of services.

Our Mission

Our Mission is to assist our customers in making their experience at Ronald Reagan UCLA Medical Center as pleasant and comfortable as possible by responding to inquiries, resolving problems, and bridging language barriers.

As you navigate through our website, you will learn more about who we are, and what services we provide.

Diversity Values Statement

The UCLA Health community is located in one of the most culturally and ethnically diverse cities in the world. The diversity reflected among our staff and patients is an asset to our organization. UCLA Health values and respects these differences which include: Ethnicity, nationality, race, religion, gender, sexual orientation, economic class, age and disability. We commit ourselves to promoting better understanding and appreciation of our human diversity toward the preservation of human dignity. This commitment can be realized only through the continuous effort of the entire community.