Quality & Service / Ronald Reagan UCLA Medical Center
Patient Satisfaction
UCLA Health System is fully committed to providing each of our patients and their family members with the best possible hospital experience. To ensure our patients are satisfied with the care we provide, we ask them to tell us about their experiences in our facilities and their level of satisfaction with the services provided by our staff. The information provided is used to continually improve the experiences of the patients who entrust us with their lives.
About HCAHPS: The New National Standard for Measuring Satisfaction among Hospital Patients Beginning in 2008, satisfaction among patients receiving care UCLA Health System hospitals will be reported through Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a voluntary national, standardized survey of hospital patients' perspectives of their care. The public reporting of HCAHPS results will enable patients to make valid "apples to apples" comparisons across all hospitals when evaluating and selecting hospital providers. HCAHPS is sponsored by the Centers for Medicare & Medicaid Services and Agency for Healthcare Research and Quality. Results are available on the Hospital Compare website (http://www.hospitalcompare.hhs.gov/).
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Patient Satisfaction Performance Summary
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For the specified HCAHPS reporting period, 63% of patients rated the overall quality of Ronald Reagan UCLA Medical Center 9 or 10, and another 27% rated the hospital 7 or 8 on a scale of 0 to 10, where 100 represents the "best" hospital. In total, 90% of patients rated Ronald Reagan UCLA Medical Center 7 or better.
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For the specified HCAHPS reporting period, 96 percent of patients say they would "probably recommend" or "definitely recommend" Ronald Reagan UCLA Medical Center. Within this category, 72% of UCLA patients, compared to 65% of patients at other California hospitals, say they would "definitely recommend" Ronald Reagan UCLA Medical Center.
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- Methicillin-resistant Staphylococcus aureus (MRSA) is a type of bacteria that is resistant to certain antibiotics. It occurs most frequently among persons in hospitals and nursing homes who are weakened by illness. To reduce the risk of MRSA infection at UCLA, we emphasize meticulous hand washing when caring for all patients, use of gloves and gowns when caring for patients known to have MRSA, high-risk patient screening, and appropriate use of antibiotics - our goal is achieve a zero rate for this infection.
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RONALD REAGAN UCLA MEDICAL CENTER
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Performance Results: Infection Control Rates of healthcare-associated MRSA infection, (calendar) 2008
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Ronald Reagan UCLA
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Intensive Care Units
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0.39 per 1000 patient days
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Acute Care Units
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0.31 per 1000 patient days
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All Units Combined
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0.33 per 1000 patient days
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Patient Survival
Patient survival is the most important outcome to which UCLA Health System can contribute, and our patient survival outcomes are among the best in the nation for a comprehensive range of conditions and services.
- Overall Survival Rates
- Survival Rates by Diagnosis
- Survival Rates by Major Service
- Survival Rates by Surgical Procedure
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RONALD REAGAN UCLA MEDICAL CENTER
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Performance Results: Overall Survival Rates Results represent the average survival % for patients in each referenced category during the period Apr 2008 - Mar 2009.
A high survival rate (close to 100%) is better.
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Ronald Reagan UCLA Survival %
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Post Surgical
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97%
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Performance Results: Survival Rates by Diagnosis Results represent the average survival % for patients in each referenced category during the period Apr 2008 – Mar 2009.
A high survival rate (close to 100%) is better.
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Ronald Reagan UCLA Survival %
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Heart Attack / Acute Myocardial Infarction (AMI) without Transfers
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96%
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Heart Failure
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96%
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Pneumonia
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94%
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Gastrointestinal (GI) Hemorrhage
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98%
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Performance Results: Survival Rates by Major Service Results represent the average survival % for patients in each referenced category during the period Apr 2008 – Mar 2009 unless otherwise noted.
A high survival rate (close to 100%) is better.
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Ronald Reagan UCLA Survival %
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Cardiology
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98%
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Gastroenterology
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96%
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Gynecology
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100%
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Medical Oncology
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95%
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Medicine, General
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98%
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Neonatal
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97%
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Neurology
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97%
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Orthopedics
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100%
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Otolaryngology
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100%
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Rheumatology
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98%
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Surgery, Cardiothoracic
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97%
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Surgery, General
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98%
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Surgery, Neurosurgery
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95%
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Surgery, Vascular
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99%
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Transplant, Heart
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93%
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Transplant, Kidney
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100%
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Transplant, Lung
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100%
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Trauma
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91%
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Urology
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99%
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Performance Results: Survival Rates by Surgical Procedure Results represent the average survival % for patients in each referenced category for the period Apr 2008 – Mar 2009.
A high survival rate (close to 100%) is better.
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Ronald Reagan UCLA Survival %
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Abdominal Aortic Aneurysm (AAA) Repair
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96%
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Angioplasty (also known as Percutaneous Transluminal Coronary Angioplasty, PTCA, or Percutaneous Coronary Intervention, PCI)
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96%
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Coronary Artery Bypass Graft (CABG)
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96%
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Carotid Endarterectomy
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100%
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Craniotomy
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94%
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Esophageal Cancer Resection
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100%
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Hip Replacement
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100%
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Pancreatic Cancer Resection
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96%
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Process Improvement by Major Service
UCLA Health System is committed to delivering the highest quality care according to nationally-recognized clinical care process improvement guidelines, including JCAHO core measures for heart attack, heart failure and pneumonia care. By complying with these processes, UCLA Health System improves outcomes for patients treated in our facilities, and helps to reduce patients' risks for another adverse event requiring emergency care or hospitalization.
- Heart Attack (Acute Myocardial Infarction)
- Congestive Heart Failure (CHF)
- Stroke
- Pneumonia
- Organ Donation
- Respiratory Complication Prevention
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RONALD REAGAN UCLA MEDICAL CENTER
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Process Improvement by Major Service Results represent the average compliance % for each process measure for patients diagnosed with the referenced conditions during the period Jan 2008 – Dec 2008 unless otherwise noted.
A high compliance rate (close to 100%) is better.
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Ronald Reagan UCLA %
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Heart Attack (Acute Myocardial Infarction, AMI) Treatment Process Measures
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Percentage of Heart Attack Patients Given a Beta Blocker at Discharge
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99%
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Percentage of Heart Attack Patients Given Adult Smoking Cessation Advice
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98%
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Percentage of Heart Attack Patients Given Aspirin at Arrival
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100%
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Percentage of Heart Attack Patients for whom Aspirin was Prescribed at Discharge
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99%
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Congestive Heart Failure (CHF) Treatment Process Measures
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Percentage of CHF Patients for whom a left ventricular function (LVF) Assessment was Performed
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99%
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Percentage of CHF Patients Given Adult Smoking Cessation Advice
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99%
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Stroke Treatment Process Measures
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Percentage of Stroke Patients Given Appropriate Prevention for Deep Vein Thrombosis (DVT)
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100%
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Percentage of Stroke Patients Discharged on Antithrombotics
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100%
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Percentage of Stroke Patients with Atrial Fibrillation Receiving Anticoagulation Therapy
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100%
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Percentage of Stroke Patients for whom Tissue Plasminogen Activator (t-PA) was Considered
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100%
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Percentage of Stroke Patients for whom Tissue Plasminogen Activator (t-PA) was Appropriately Given
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100%
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Percentage of Stroke Patients Receiving Antithrombotic Medication within 48 Hours of Hospitalization
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100%
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Percentage of Stroke Patients Screened for Dysphagia
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100%
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Percentage of Stroke Patients Given Stroke Education
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95%
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Percentage of Stroke Patients Given Adult Smoking Cessation Advice
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100%
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Percentage of Stroke Patients for whom a Plan for Rehabilitation was Considered
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99%
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Pneumonia Treatment Process Measures
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Percentage of Pneumonia Patients Receiving Oxygenation Assessment
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100%
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Percentage of Pneumonia Patients Receiving Appropriate Blood Cultures
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100%
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Percentage of Pneumonia Patients Given Adult Smoking Cessation Advice
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95%
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Organ Conversion Rate
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Number of donors who actually gave organs as a % of all potential donors on the list.
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81%
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Respiratory Complication Prevention
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For patients requiring mechanical breathing support, respiratory complication prevention reflects the compliance rate with practices (processes) that help prevent certain medical complications.
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96%
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| Surgical Care Improvement Project (SCIP) |
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| Antibiotic within 1 Hour Before Surgery |
96% |
| Blood Sugar Monitoring |
99% |
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RONALD REAGAN UCLA MEDICAL CENTER
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Performance Results: Agency for Healthcare Research and Quality (AHRQ) Patient Safety Rates of Surgical Events, Apr 2008 - Mar 2009
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Ronald Reagan UCLA
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Anesthesia Event
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1.1 per 1000 surgical patient
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Post-Operative Hip Fracture
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0.0 per 1000 surgical patient
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Post-Operative Sepsis
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5.4 per 1000 surgical patient
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| Transfusion Reaction |
0.0 per 1000 surgical patient |
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