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Quality & Service / Santa Monica UCLA Medical Center and Orthopaedic Hospital

Patient Satisfaction

patient careUCLA Health System is fully committed to providing each of our patients and their family members with the best possible hospital experience.  To ensure our patients are satisfied with the care we provide, we ask them to tell us about their experiences in our facilities and their level of satisfaction with the services provided by our staff.  The information provided is used to continually improve the experiences of the patients who entrust us with their lives.

About HCAHPS:
The New National Standard for Measuring Satisfaction among Hospital Patients

Beginning in 2008, satisfaction among patients receiving care UCLA Health System hospitals will be reported through Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a voluntary national, standardized survey of hospital patients' perspectives of their care.  The public reporting of HCAHPS results will enable patients to make valid "apples to apples" comparisons across all hospitals when evaluating and selecting hospital providers.  HCAHPS is sponsored by the Centers for Medicare & Medicaid Services and Agency for Healthcare Research and Quality.  Results are available on the Hospital Compare website (http://www.hospitalcompare.hhs.gov/).

 

Patient Satisfaction Performance Summary

Santa Monica UCLA Overall Hospital Rating Graph 
For the specified HCAHPS reporting period, 58% of patients rated the overall quality of Santa Monica UCLA Medical Center and Orthopaedic Hospital  9 or 10, and another 31% rated the hospital 7 or 8 on a scale of 0 to 10, where 100 represents the "best" hospital.  In total, 88% of patients rated Santa Monica UCLA Medical Center and Orthopaedic Hospital 7 or better. 
Santa Monica UCLA Willingness to Recommend Hospital Graph 
For the specified HCAHPS reporting period, 92 percent of patients say they would "probably recommend" or "definitely recommend" Santa Monica UCLA Medical Center and Orthopaedic Hospital.  Within this category, 65% of patients say they would "definitely recommend" Santa Monica-UCLA. 

Patient Survival

Patient survival is the most important outcome to which UCLA Health System can contribute, and our patient survival outcomes are among the best in the nation for a comprehensive range of conditions and services.

  • Overall Survival Rates
  • Survival Rates by Diagnosis
  • Survival Rates by Major Service
  • Survival Rates by Surgical Procedure

 

SANTA MONICA UCLA MEDICAL CENTER
AND ORTHOPAEDIC HOSPITAL

Performance Results:
Overall Survival Rates
Results represent the average survival % for patients in each referenced category, (calendar) 2008.

A high survival rate (close to 100%) is better.

Santa Monica - UCLA
Survival %

Post Surgical

98%

Performance Results:
Survival Rates by Diagnosis
Results represent the average survival % for patients in each referenced category, (calendar) 2008.

A high survival rate (close to 100%) is better.

Santa Monica - UCLA
Survival %

Heart Failure

98%

Pneumonia

95%

Acute Stroke

94%

Gastrointestinal (GI) Hemorrhage

95%

Performance Results:
Survival Rates by Major Service
Results represent the average survival % for patients in each referenced category, (calendar) 2008.

A high survival rate (close to 100%) is better.

Santa Monica - UCLA
Survival %

Cardiology

98%

Gastroenterology

98%

Gynecology

100%

Medical Oncology

96%

Medicine, General

97%

Neonatal

99%

Neurology

99%

Orthopedics

100%

Otolaryngology

100%

Rheumatology

100%

Surgery, General

97%

Surgery, Vascular

99%

Urology

99%

Performance Results:
Survival Rates by Surgical Procedure
Results represent the average survival % for patients in each referenced category, (calendar) 2008.

A high survival rate (close to 100%) is better.

Santa Monica - UCLA
Survival %

Angioplasty (also known as Percutaneous Transluminal Coronary Angioplasty, PTCA, or Percutaneous Coronary Intervention, PCI)

96%

 

 










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