Quality & Service / Santa Monica UCLA Medical Center and Orthopaedic Hospital
Patient Satisfaction
UCLA Health System is fully committed to providing each of our patients and their family members with the best possible hospital experience. To ensure our patients are satisfied with the care we provide, we ask them to tell us about their experiences in our facilities and their level of satisfaction with the services provided by our staff. The information provided is used to continually improve the experiences of the patients who entrust us with their lives.
About HCAHPS: The New National Standard for Measuring Satisfaction among Hospital Patients Beginning in 2008, satisfaction among patients receiving care UCLA Health System hospitals will be reported through Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), a voluntary national, standardized survey of hospital patients' perspectives of their care. The public reporting of HCAHPS results will enable patients to make valid "apples to apples" comparisons across all hospitals when evaluating and selecting hospital providers. HCAHPS is sponsored by the Centers for Medicare & Medicaid Services and Agency for Healthcare Research and Quality. Results are available on the Hospital Compare website (http://www.hospitalcompare.hhs.gov/).
Patient Satisfaction Performance Summary
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For the specified HCAHPS reporting period, 58% of patients rated the overall quality of Santa Monica UCLA Medical Center and Orthopaedic Hospital 9 or 10, and another 31% rated the hospital 7 or 8 on a scale of 0 to 10, where 100 represents the "best" hospital. In total, 88% of patients rated Santa Monica UCLA Medical Center and Orthopaedic Hospital 7 or better. |
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For the specified HCAHPS reporting period, 92 percent of patients say they would "probably recommend" or "definitely recommend" Santa Monica UCLA Medical Center and Orthopaedic Hospital. Within this category, 65% of patients say they would "definitely recommend" Santa Monica-UCLA. |
Patient Survival
Patient survival is the most important outcome to which UCLA Health System can contribute, and our patient survival outcomes are among the best in the nation for a comprehensive range of conditions and services.
- Overall Survival Rates
- Survival Rates by Diagnosis
- Survival Rates by Major Service
- Survival Rates by Surgical Procedure
SANTA MONICA UCLA MEDICAL CENTER AND ORTHOPAEDIC HOSPITAL
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Performance Results: Overall Survival Rates Results represent the average survival % for patients in each referenced category, (calendar) 2008.
A high survival rate (close to 100%) is better.
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Santa Monica - UCLA Survival %
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Post Surgical
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98%
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Performance Results: Survival Rates by Diagnosis Results represent the average survival % for patients in each referenced category, (calendar) 2008.
A high survival rate (close to 100%) is better.
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Santa Monica - UCLA Survival %
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Heart Failure
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98%
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Pneumonia
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95%
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Acute Stroke
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94%
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Gastrointestinal (GI) Hemorrhage
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95%
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Performance Results: Survival Rates by Major Service Results represent the average survival % for patients in each referenced category, (calendar) 2008.
A high survival rate (close to 100%) is better.
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Santa Monica - UCLA Survival %
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Cardiology
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98%
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Gastroenterology
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98%
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Gynecology
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100%
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Medical Oncology
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96%
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Medicine, General
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97%
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Neonatal
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99%
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Neurology
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99%
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Orthopedics
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100%
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Otolaryngology
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100%
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Rheumatology
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100%
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Surgery, General
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97%
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Surgery, Vascular
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99%
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Urology
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99%
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Performance Results: Survival Rates by Surgical Procedure Results represent the average survival % for patients in each referenced category, (calendar) 2008.
A high survival rate (close to 100%) is better.
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Santa Monica - UCLA Survival %
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Angioplasty (also known as Percutaneous Transluminal Coronary Angioplasty, PTCA, or Percutaneous Coronary Intervention, PCI)
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96%
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