UCLA Campus    |   UCLA Health    |   School of Medicine Translate:
UCLA Health It Begins With U

Vital Signs

Print
Email

Vital Signs

 
Summer 2011

Book Focuses on UCLA’s Patient-Centric Experience

06/29/2011

A new book published in May details how UCLA Health elevated the patient experience and transformed itself into an architect of the customer service revolution. In so doing, UCLA raised its patient satisfaction levels from the 30s to greater-than-95th percentile systemwide and now is recognized as one of the nation’s top-rated academic medical centers from a patient satisfaction standpoint. The author, Joseph A. Michelli, will donate proceeds from Prescription for Excellence to benefit UCLA’s Operation Mend.





Add a comment


Please note that we are unable to respond to medical questions through the comments feature below. For information about health care, or if you need help in choosing a UCLA physician, please contact UCLA Physician Referral Service (PRS) at 1-800-UCLA-MD1 (1-800-825-2631) and ask to speak with a referral nurse. Thank you!


comments powered by Disqus