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Mattel Children's Hospital UCLA
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Frequently Asked Questions

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What is the Medical Home?

The Medical Home is NOT a facility or structure (no one lives in our "home"). It is a Program based at the UCLA Children's Health Center that helps families with chronically ill children to navigate the complicated health care system. 

Where is the Medical Home Office?

Our office is located in the 200 Medical Plaza, Suite 265.  We are open from 9am - 5pm, Monday through Friday. 

Who comprises the Medical Home Team?Medical Home Patient UCLA

Family Liaisons

The Family Liaison is a member of the team that helps coordinate care for Medical Home patients and facilitates communication with the UCLA medical team.

We have two fulltime Family Liaisons who are available during our office hours to answer questions about care coordination.  Our Family Liaisons are also available to help coordinate follow-up appointments and procedures.  Both of our Family Liaisons are native Spanish Speakers. 

The Resident Doctor

A pediatric resident is a doctor who has finished 4 years of medical school and is currently getting additional training in the care of infants, children, and adolescents.  The patient will be assigned to a resident who will be the "primary doctor" or "general pediatrician."  You should remember this doctor's name and ask that everyone involved in your child's care frequently consults him/her.

The Attending Doctor

An attending doctor has already finished the 3 years of additional training in pediatrics.  The attending doctor works to guide and train residents during pediatric appointments.  The attending doctor ultimately responsible for the medical decisions and treatments during a clinic visit.  The attending doctor serves as the supervisor of the resident doctor.

We have a Medical Home Pediatrician, who is an attending doctor, who oversees all of our Medical Home patients' primary care, along with the primary pediatric residents.

There are many attending doctors at UCLA who will help take care of your child, along with the Medical Home Pediatrician

The Specialty Care Doctor

Specialists are attending doctors who have finished an additional 2 or 3 years of training concentrated on a certain body system, specific age group, or techniques developed to diagnose, treat, or prevent certain types of disorders.  Some examples of specialty physicians at UCLA include doctors who treat issues related to the heart (cardiologist), brain (neurologist), liver and abdomen (gastroenterologist), kidneys (nephrologists), bones (orthopedics) and many more.  A specialty doctor communicates with the pediatric continuity clinic resident, attending pediatrician, and parent to create a treatment plan that is appropriate for the patient.

What does it mean to be a Medical Home patient? Medical Home Patient UCLA

Medical Home patients have more CONTINUOUS CARE. All of our patients are assigned a pediatric resident to be their primary care doctor. Medical Home patients are also seen by our Medical Home Attending Pediatrician.

Medical Home patients receive longer appointment times, in order for the resident and Medical Home pediatrician to develop a comprehensive care plan for the child. 

Medical Home patients receive a family notebook, called the All About Me Binder which is a family maintained portable medical record, which contains physician names and contact information, as well as medical records, medication lists, etc.

Medical Home families feel supported in finding resources, for all stages of growth and development of your child.

Medical Home families are connected to information and family support organizations.

What are Medical Home parent responsibilities?

Parents are ultimately responsible for managing their child's medical care and appointments.

Parents are to identify the patient as being enrolled in the Medical Home Program to all healthcare providers.

Parents will maintain their child's care notebook and present it at all appointments (along with their most recent immunization card, insurance cards, letters from insurance companies, and current medication list)

Parents agree to attend all appointments as scheduled or notify the Family Liaison as soon as possible when unable to attend.  Numerous missed appointments place a burden on our limited resources.  Any patient who misses multiple appointments may be referred for a social work consult and may be dis-enrolled from the Medical Home Program.

Can anyone be a part of the Medical Home?

We have enrollment criteria that we use to evaluate whether or not a patient will benefit from being part of our Program. We do have a waiting list, but we are open to new referrals.

Contact: pedsmedicalhome@mednet.ucla.edu