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Resnick Neuropsychiatric Hospital at UCLA

Patient complaints and grievances

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Patient Complaints and Grievances

The Stewart and Lynda Resnick Neuropsychiatric Hospital faculty, staff and trainees are committed to providing the highest-quality healthcare available. We want you to be satisfied with the services we provide. If you have a concern or complaint about your care, please direct your comments first to your nurse or doctor.

If you are not satisfied with the response you receive to your concern, contact the Patient Relations Specialist for assistance. The Patient Relations Specialist can be reached by dialing (310) 267-9092 or 79092 from a hospital phone. The Patient Relations Specialist is available Monday through Friday, 8 a.m. to 3 p.m., and can assist in directing, handling and resolving patient complaints and grievances. Grievances may include, but are not limited to, abuse of rights, harassment, discrimination, premature discharge or quality of clinical patient care. If you wish to put your grievance in writing, you may write to the Patient Relations Specialist in the Quality Management Department at Resnick Neuropsychiatric Hospital at UCLA, 150 UCLA Medical Plaza, Room 4230C, Los Angeles, CA 90095. There is a Resnick Neuropsychiatric Hospital at UCLA Grievance Form for this purpose. The Patient Relations Specialist will review your concerns and respond upon conclusion of the investigation.

If your complaint is specifically related to patient rights and, after talking to our staff, you wish to speak to someone from outside of Resnick Neuropsychiatric Hospital at UCLA, you may call a Patients’ Rights advocate at (213) 738-4888. Please refer to the “Patient’s Rights Handbook” you were given on admission. The nursing staff has extra copies of the handbook if you have misplaced yours.