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UCLA Medical Center, Santa Monica

Patient Responsibilities

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As a patient of UCLA Health, you have the following responsibilities:

  • Hospital roomTo follow UCLA Health rules and regulations affecting patient care and conduct.
  • To be considerate of UCLA Health facilities and equipment and to use them in such a manner so as not to abuse them.
  • To respect the rights and property of other patients and UCLA Health personnel. Just as you want privacy, a quiet atmosphere and courteous treatment, so do other patients. You have the responsibility to follow the organization’s rules and regulations, limit your visitors, follow smoking regulations, and use the telephone, television, and lights courteously so that you do not disturb others.
  • To report to your physician, and other health care professionals caring for you, accurate and complete information to the best of your knowledge about present complaints, past illness, hospitalizations, medications, unexpected changes in condition and other matters relating to your health. Also to provide a copy of your advance directive to be filed in your medical record, if applicable.
  • To be informed and ask questions by making an effort to understand your health care needs and by asking your health care provider for information related to your care, or what you are expected to do. Your health care provider may not know when you’re confused or uncertain, or just want more information. If you don’t understand the medical words they use, ask for a simpler explanation.
  • To follow the treatment plan recommended by the health care provider responsible for your care. This includes following the instructions of the other health team members, such as nurses and physical therapists, as they carry out the coordinated plan of care. The organization makes every effort to adapt a plan specific to the needs and limitations of the patient. When such adaptations to the care, treatment, and service plan are not recommended, patients and their families are informed of the consequences of the care, treatment, and service alternatives and not following the proposed course. It is your responsibility to tell your health care provider whether or not you can and want to follow the treatment plan recommended for you. The most effective plan is the one which all participants agree is the best and which is carried out exactly.
  • To understand how to continue your care after you leave UCLA Health, including when and where to get further treatment and what you need to do at home to help with your treatment.
  • To accept the consequences of your own decisions and actions, if you choose to refuse treatment or not to comply with the care, treatment, and service plan given by your health care provider.
  • To keep appointments and cooperate with your health care provider. If you need to cancel an appointment, you should do so at least 24 hours before your appointment time.
  • To pay bills promptly to assure that your financial obligations for your health care are fulfilled. Late payments increase overall charges. You are responsible for working with your account representative to make payment arrangements and providing the information necessary to determine how your hospital bill will be paid. If you have any questions regarding these Patient Responsibilities, please contact:

    • Ronald Reagan UCLA Medical Center Patient Affairs
      (Inpatient/Ambulatory Care) (310) 267-9113
    • UCLA Medical Center, Santa Monica/Orthopaedic Hospital
      Patient Affairs (424) 259-9120
    • Stewart and Lynda Resnick Neuropsychiatric Hospital at UCLA NPH
      Ombudsperson (310) 267-9092

These Patient Rights combine Title 22 and other California laws, The Joint Commission and Medicare Conditions of Participation requirements.