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UCLA Medical Center, Santa Monica

Family Support & Hospitality


Nurturing the families of our patientsUCLA Medical Center, Santa Monica Family Support and Hospitality

Family support is important to a patient's healing, and we recognize that having a loved one in the hospital can be a difficult time for you. Our staff is here to help support you as you support your loved one during this time. Volunteers in our Family Outreach Program are available to offer you comfort and support while your family member is hospitalized.

Services Provided

Harp Service
Enjoy soothing music in our beautiful lobby. Harp Service is held twice monthly in the main lobby. Contact Volunteer Services for the next scheduled date at (310) 319-3580. To schedule a harpist to play for your loved one at the bedside, contact Palliative Care at (310) 319-5112.

Complimentary Newspapers
Contact the Volunteer Services department at (310) 319-3580 from 9 am to 4 pm Monday through Friday for a free newspaper. We will deliver a complimentary paper to you in the family waiting area or room of your family member.

Concierge Service
Located on the ground floor at the Information Desk of our main entrance, the service provides assistance with local restaurants, stores, transportation, hotel accommodations, religious services, etc. A Welcome Ambassador is available to assist you Monday through Friday from 9 am to 4 pm

Family Comfort Care Kits
Kits including water and snacks, a notebook and pen, among other items, are distributed daily to palliative care patient's families (one per family, please).

Wireless Internet
Wi-Fi access is available throughout the hospital. Stop by the Information Desk in our main lobby to obtain a user name and password.

Crossword Puzzles, Sudoku, Playing Cards and Magazines.
Call Volunteer Services at (310) 319-3580 Monday through Friday from 9 am to 4 pm to ask for one of these items.

People Animal Connection (PAC)
Volunteers with People-Animal Connection will bring a trained canine friend to visit with patients and their families. Visits with a comfort animal
have been shown to relieve stress and contribute to healing. To request a visit, call Erin Rice at (310) 267-8184. www.uclahealth.org/PAC

  Frequently Called

Concierge Desk
(424) 259-9915

Information Desk
(424) 259-9915

Interpreter Service
(424) 259-8531 or
pager number 93144

Gift Shop
(424) 259-9922

Palliative Care
(424) 259-8160

Patient Affairs
(424) 259-9120

Social Services
(424) 259-4640

Spiritual Care
(424) 259-8170

Volunteer Services
(310) 319-3580


Spiritual Care
An interfaith Chapel/Meditation Room is available for private prayer and meditation 24 hours a day. We have a temporary room while our new chapel is under construction. It is located on the A level in the Merle Norman Pavilion, Room A456. www.uclahealth.org/SpiritualCare  

Tips for Caregivers

  • Caregiving is a job. Reward yourself with breaks often.
  • Watch out for signs of depression, and don't delay in getting professional help when you need it.
  • When people offer to help, accept the offer and suggest specific things that they can do.
  • Educate yourself about your loved one's condition and how to communicate effectively with doctors.
  • There is a difference between caring and doing. Be open to technologies and ideas that promote your loved one's independence.
  • Trust your instincts. Most of the time, they will lead you in the right direction.
  • Caregivers often do a lot of lifting, pushing and pulling. Learn the proper techniques and be good to your back.
  • Grieve for your losses, and then allow yourself to dream new dreams.
  • Seek support from other caregivers. There is great strength in knowing you are not alone.
  • Stand up for your rights as a caregiver and a citizen.

People come to us when they are most vulnerable. With our foundation of outstanding academic and community medicine, cutting-edge technologies and first-rate facilities in Westwood and Santa Monica, we pledge to treat every patient who enters our hospitals as we would a member of our own families.

Volunteer Services office
1260 15th Street, Suite 1024
Santa Monica, CA 90404