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Personalized Services

International Patient Coordinator

We understand the difficulties of managing your healthcare alone, in a foreign setting. For that reason, UCLA provides a special service for every international patient: a personal International Patient Coordinator.

The coordinator is a UCLA representative and can help you access all of the special services you would expect from a world-class medical center.

A coordinator serves as the first point of contact in arranging your referral. Your coordinator is based in the International Relations Office and will guide you through the process of Becoming a Patient.

Throughout your care, the coordinator is interested in knowing how we can assist you with any special needs or requests. A coordinator also makes sure that physicians and nurses respond to any medical coordination needs or concerns that you express.

Medical Coordination

Our medical coordination starts with the following:

  • Matching your medical needs and provider requests with the most appropriate physician
  • Arranging routine to specialty appointments
  • Scheduling of comprehensive physicals 
  • Organizing medical record reviews
  • Managing physician referrals through your doctor

Medical coordination is conducted before making financial arrangements.

Financial Arrangements

The coordinator will facilitate all financial arrangements by:

  • Reviewing whether or not your insurance is accepted at UCLA 
  • Helping you understand your insurance benefits if UCLA accepts your insurance
  • Supplying you with billing information so that you can request reimbursement from your insurance company if UCLA cannot accept your insurance

If you do not have an acceptable form of insurance, the coordinator will provide a comprehensive estimate of UCLA charges so that you know what to expect financially. The coordinator communicates with UCLA associates to provide this information and to answer all questions so that every financial matter with UCLA is coordinated throughout your stay.

Additional Services and Resources for Patients

A coordinator wants to make your visit with us as pleasant as possible. For that reason, we are pleased to offer personalized services that extend beyond customary hospital roles. This could include any combination of the following:

Tiverton House

  • Banking, including opening a bank account
  • Private duty nursing
  • Translation and interpretation services
  • Hotels, including those with UCLA discounts
  • Accommodations at our guest house, The Tiverton House, which is walking distance from the medical center
  • Medical literature from UCLA on subjects of interest to you
  • Religious requests
  • Los Angeles community information
  • Supplying medical and financial documentation for visa applications
  • Assistance with arranging transportation
  • Visas, the U.S. State Department normally requires a letter of medical acceptance and financial verification from us before issuing visas
  • Arranging home health services

Click here to see the many resources available to patients and visitors of UCLA.

A Patient Coordinator awaits your call at +1 (310) 794-8759; or send an email to: international@mednet.ucla.edu.