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Support Staff

 Office of the Patient Experience & Reception Desk Staff

Primo Roxas
MSO II
Frontline/Interpreter Supervisor
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
8 years of service at UCLA Health

Degree/Certification
Bachelor of Arts

Languages Spoken
English

Maged Bebawi

Maged Bebawi
Administrative Assistant II
Information Desk
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
6 years of service at UCLA Health

Degree/Certification
Bachelor of Arts in Business Administration

Languages Spoken
English & Arabic

Russell Ilejay

Russell Ilejay
Administrative Specialist
Front Line Area 
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
4 years of service at UCLA Health

Degree/Certification
Bachelor of Arts in Political Science

Languages Spoken

English

Monica Loera
Administrative Specialist
Surgical Waiting Area Coordinator
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
2 Years of service at UCLA Health

Degree/Certification
Bachelor of Arts in Sociology & Spanish (Minor)
UCLA Employee Volunteer Interpreter Program (EVIP) Certificate

Languages Spoken
English & Spanish

Regina Nanos

Regina Naanos
Manager of Public Spaces
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
6 years of service at UCLA Health 

Degree/Certification
Bachelor of Science in Health Education

Languages Spoken
English

Shamsha Merchant

Shamsha Merchant
Administrative Assistant II 
Information Desk 
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
3 years of service at UCLA Health

Degree/Certification
Bachelor of Arts in Sociology
Certified Pharmacy Technician

Languages Spoken
English, Hindi & Gujarati

Todd Smith
Administrative Assistant II 
Ronald Reagan Information Desk 
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
1 year of service at UCLA Health

Languages Spoken
English

Cristine Mankarious Christine Mankarious
Administrative Assistant II 
Information Desk 
Office of the Patient Experience & Interpreter Services
UCLA Health

Years of Service
6 months of service at UCLA Health

Degree/Certification
Bachelor of Arts in English and Literature

Languages Spoken
English and Arabic