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Billing Frequently Asked Questions (FAQs)

Sample billing statement for UCLA Health Physician Services.
Physician Services statement sample (PDF)

Frequently Asked Billing Questions

 

1. I received a HOSPITAL statement from Los Robles Hospital and I have questions, who do I call?

For any questions or issues with your HOSPITAL statement, please call the number on the statement or customer service at:
Phone: (800) 307-8012
Hours are 9:00 am to 4:00 pm, Monday through Friday

It is important to remember that your bill covers services provided by the hospital such as your room, nursing care, meals, housekeeping and linen. It may also include services ordered by your physician such as X-rays, laboratory tests, medical supplies and oxygen.

The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician's consultants. You will receive separate bills from these physicians.

For Medicare coverage questions please visit www.medicare.gov for the most current information.

2. I received a PHYSICIAN SERVICES statement from UCLA Health and I have questions, who do I call?

For any questions or issues with your PHYSICIAN SERVICES statement, please call the number on the statement or customer service at:
Phone: (310) 301-8860
Fax:     (310) 301-8878

3. How do I get copies of my UCLA PHYSICIAN SERVICES billing statements?

For copies of your physician services statement, please call (310) 301-8860.

4. How do I get copies of receipts for payments made at my doctor's office?

For duplicate copies of payments made at your doctor's office, please contact your doctor's office directly.

5. What services are billed under PHYSICIAN SERVICES?

UCLA Health physician services statements include (not a complete list):

  • Doctor Visits
  • Injections/Vaccines administered in your Doctor's office
  • Tests or procedures performed in your Doctor's office

Please note, it is the patient's responsibility to confirm with their insurance carrier if UCLA Health is a network provider under their plan prior to services rendered.