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CICARE

CICARE is an evidence-based acronym that creates a standard process for interactions with patients, families, and colleagues.  All UCLA Health employees are expected to make the connection by practicing each of the six steps of CICARE with everyone on every encounter.

CICARE at UCLA Health CICARE Behaviors

With everyone on every encounter, we commit to:

  • Connect with Compassion by addressing the patients as Mr./Ms. or by the name that they prefer.
  • Introduce yourself with Integrity by stating your name and your role.
  • Communicate with Teamwork what you are going to do, how long it is going to take, and how it will impact the patient.
  • Ask with Discovery by anticipating the patient needs, questions, or concerns.
  • Respond with Respect to patient questions or requests with immediacy.
  • Exit with Excellence by ensuring all of the patient’s needs are met.

 

Our Mission is to deliver leading-edge patient care, research, and education.

Our Vision is to heal humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness.

Our Values ensure Compassion, Respect, Excellence, Discovery, Integrity and Teamwork (CREDIT) in the work we do daily.

Our Service Promise is to create a welcoming, healing, caring, safe, and professional environment for our patients, their families, visitors and each other.

To these ends, our staff, with leadership support, developed CICARE, a set of six communication behaviors to guide the best possible interactions with everyone on every encounter. Since then, it has evolved into an organizational symbol of UCLA Health’s patient-centered vision, values and behaviors.