UCLA Campus    |   UCLA Health    |   School of Medicine Translate:
UCLA Health It Begins With U

Frequently Asked Questions

  1. I will want to stay somewhere close to the hospital when the patient is in the hospital, do you have accommodations that are nearby?
  2. I think I am having an emergency. Can a doctor see me right away?
  3. What is the time period for the entire process of getting an appointment after you've received my records?
  4. I need to make an appointment for a relative or friend who needs to see a doctor. I don't understand what your office does.
  5. Is there any charge to me for the services provided by the International Relations Office?
  6. We really don't have money. Can your hospital help us? Do you have programs to help?
  7. Do you accept International Insurance?
  8. What is the cost for a particular surgery or procedure?
  9. I am here from out of town, pregnant and would like to deliver my baby at UCLA, can I get the price of giving birth at UCLA?
  10. If I pay a deposit, will you refund my money if I am unable to get a Visa?
  11. How much does it cost for a complete physical?
  12. The patient is not in Los Angeles, but I would like to meet with a doctor to discuss his or her case, without the patient being here. What is the process for a consultation and how much does it cost?
  13. I have a patient who was diagnosed with a brain tumor, can I send you his or her medical report and x-rays for review? How much do you charge?
  14. The Medical Records are not in English, they are in a foreign language, can they be sent this way for you to translate?
  15. The patient does not have any medical records that I can send to you.
  16. I was treated at UCLA last year and I need to get a copy of my medical records. How can I do that?
  17. Can your office recommend a specialist who is the best doctor at UCLA for a particular health problem?
  18. I was told UCLA has a cancer clinical trials program, and I am interested in this program, who can I talk to regarding this?
  19. Can your office write a letter for us so we can apply for a Visa?
  20. I do not speak English, does someone in your office speak my language?
  21. I want to see the same doctor that my friend saw last year. Could you please give me that doctor's name and telephone number?
  22. I'm trying to find out what is UCLA's latest medical technology and medication used to treat an illness.
  23. How long does it take to be transplanted?

 

  1. I will want to stay somewhere close to the hospital when the patient is in the hospital, do you have accommodations that are nearby?

    Yes. In addition to nearby hotels and apartments, there is a UCLA guest house. The Tiverton House is owned by the Ronald Regan UCLA Medical Center for the benefit of patients and their families. Free transportation transfers patients from The Tiverton House and some hotels to the hospital and Medical Plaza. We can recommend hotels that provide transportation to UCLA.
  2. I think I am having an emergency. Can a doctor see me right away?

    You should go to the nearest emergency room immediately.
  3. What is the time period for the entire process of getting an appointment after you've received my records?

    Approximately two weeks; it depends on the doctor and his or her schedule.
  4. I need to make an appointment for a relative or friend who needs to see a doctor. I don't understand what your office does.

    Patient coordinators at the UCLA International Relations office facilitate initial appointments, provide medical acceptance letters for obtaining visas, prepare estimates for possible treatment plans, assist with transportation, hotel, banking, interpreting, and provide a medical expenses statement. Staff members throughout UCLA refer international patients to us so that you can work with only one office to coordinate your referral and care.
  5. Is there any charge to me for the services provided by the International Relations Office?

    No.
  6. We really don't have money. Can your hospital help us? Do you have programs to help?

    Unfortunately we are not a charitable organization. The Ronald Reagan UCLA Medical Center is managed as a self-sufficient organization, financially.
  7. Do you accept International Insurance?

    In general, no. We accept insurance only from companies with which we are contracted. Please contact us or your insurance company for a specific response.
  8. What is the cost for a particular surgery or procedure?

    The cost varies greatly, even for patients with the same healthcare problem. Estimated charges are based on the physician's treatment plan. Medical reports must be reviewed by a physician in order for a treatment plan to be determined specifically for your unique healthcare needs.
  9. I am here from out of town, pregnant and would like to deliver my baby at UCLA, can I get the price of giving birth at UCLA?

    This depends on how far along you are with your pregnancy, how many pregnancies and deliveries you have had, and other medical risk factors. Please call our office and speak with a coordinator for more information.
  10. If I pay a deposit, will you refund my money if I am unable to get a Visa?

    Yes.
  11. How much does it cost for a complete physical?

    Depending on your age, medical, and family history, a complete physical through our Executive Physical Program can range from $2000 to $5000.
  12. The patient is not in Los Angeles, but I would like to meet with a doctor to discuss his or her case, without the patient being here. What is the process for a consultation and how much does it cost?

    We can arrange for this if the physician is willing to do the consultation and as long as you have all of the patient's current medical reports, including all films, tapes, and videos. We would register the patient so that a record of the "review" is documented and the charge would be the same as a "consultation fee" which could vary from $250 to $500, depending on the specialty and extent of review.
  13. I have a patient who was diagnosed with a brain tumor, can I send you his or her medical report and x-rays for review? How much do you charge?

    In many cases, our faculty members are willing to conduct these medical record reviews. We would need the most current (within the past month) medical reports, MRI and CT films. In this particular example, there will be a review fee of $350 payable to the physician's office.
  14. The Medical Records are not in English, they are in a foreign language, can they be sent this way for you to translate?

    Your medical records will need to be in English. If a friend or a relative translates your records, please note it on the records. If you prefer we can recommend translation companies experienced in medical record translation.
  15. The patient does not have any medical records that I can send to you.

    We would like to be informed of the patient's detailed medical history and can suggest several options in our discussion with you depending on the circumstances.
  16. I was treated at UCLA last year and I need to get a copy of my medical records. How can I do that?

    You may obtain the records from Medical Correspondence. You must give them written authorization for release of information. Please call +1 (310) 825-6021 for information. Our office can facilitate this for you.
  17. Can your office recommend a specialist who is the best doctor at UCLA for a particular health problem?

    Yes, we can recommend a physician. Besides taking into account your personal preferences, we will always try to match you with the best and most appropriate member of the UCLA faculty.
  18. I was told UCLA has a cancer clinical trials program, and I am interested in this program, who can I talk to regarding this?

    Once we learn more about your diagnosis, we can determine if you are a candidate for any of our experimental clinical trials.
  19. Can your office write a letter for us so we can apply for a Visa?

    First, we have to get a doctor to accept your case and give us a treatment plan. As soon as we collect the estimated charges for recommended treatment, we will write a letter indicating that you have paid the estimated charges and that you are scheduled for an appointment. This information is necessary before you can obtain a visa, if a letter is required. Please visit the U.S. Department of State website to find the Visa Requirements.  
  20. I do not speak English, does someone in your office speak my language?

    International Patient Coordinators speak different languages. Also, we can arrange interpreters in person, if available, or via telephone for your appointment at UCLA.
  21. I want to see the same doctor that my friend saw last year. Could you please give me that doctor's name and telephone number?

    We are sorry. Due to patient confidentiality we are unable to disclose the name of your friend's doctor. We will be more than happy to assist you, if you can provide the doctor's name.
  22. I'm trying to find out what is UCLA's latest medical technology and medication used to treat an illness.

    Links within this website can provide a lot of information, but the best resource is your International Patient Coordinator who keeps up-to-date on these developments and helps research what is best for you.
  23. How long does it take to be transplanted?

    No hospital can guarantee the timeframe for cadaveric transplants. Please refer to the UCLA Transplantation Services website, which can answer some of your questions.