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Patient Stories

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Ms. Liliana Cino, Ambassador of Peru in Denmark, didn’t think twice about contacting International Relations when she recently sought medical care. Her daughter had been treated at UCLA in the past and International Relations assisted her with billing questions at that time. She was pleased with the rapid and thorough resolution of the case. When she found herself in need of medical services, Ambassador Cino called International Relations well in advance of her arrival. This allowed sufficient time to complete registration, coordinate her appointments, confirm insurance benefits, and schedule treatment. This is what she had to say:

"I would like to express my deepest appreciation and gratitude for the extraordinary professional care and support I received as a patient at UCLA Medical Centre. The outstanding doctors and their staff as a whole provided me with exceptional care and quality service with the needed reassurances and guidance in a most welcoming environment. It is always good to know and feel that you are in the appropriate professional hands. I would also like to praise the invaluable services of the Patient Coordinator of the Internacional Relations Office who helped me through the process of scheduling and registration. Thank you for combining professional excellence with utmost human personal behavior."

Liliana Cino
Ambassador of Peru in Denmark/Embajadora del Perú en Dinamarca


Mrs. Zisenwine, a resident of Israel, was healthy and active until she was stricken ill by amyloidosis, which occurs when accumulated amyloid deposits impair normal body function and can cause organ failure or death. It is a rare disease, occurring in about eight out of every one million people. Even more rare is that it only affected Mrs. Zisenwine's heart and none of her other organs. The only procedure that could save her life was a heart transplant. Theresa Moussa, UCLA International Patient Coordinator for the Middle East, Russia, and Africa, facilitated her admission to the Ronald Reagan UCLA Medical Center. This is what her husband had to say:

"We speak of you often, and appreciate your kindness and assistance at that most critical time in our life. I want you to know that I appreciate all that you did for us during that dramatic period in our lives. Anne is doing very very well! She continues to feel great, and is more active than ever. It is a real tribute to the skills of the medical staff at UCLA."

David Zisenwine
Spouse of patient