The Office of the Patient Experience is available to assist patients, family members, and friends with any non-medical question or concern relating to their outpatient visit or hospital stay. Our goal is to make your experience as our patient as pleasant and comfortable as possible.

You can reach the department over the phone or in person. Our locations are listed below.

Ronald Reagan UCLA Medical Center & UCLA Mattel Children's Hospital
Office of the Patient Experience
757 Westwood Plaza, Ste 1107
Los Angeles, CA 90095-7431
Phone: (310) 267-9113
Fax: (310) 267-3613
Monday - Friday, 8 AM until 5 PM

UCLA Medical Center, Santa Monica
Office of the Patient Experience
1260 15th Street Ste 602B
Santa Monica, CA 90404
Phone: (424) 259-9120
Fax: (424) 259-9128
Monday - Friday, 8 AM until 5 PM

However, if an emergency exists after hours, please contact the unit director.