Patient Experience Volunteers at UCLA Health are valued members of our team. They help us round in a number of areas on both campuses, aiding and listening to our patients and their families, so that we can be more in tune with their needs.
"Every Thursday morning when I volunteer I know that I will meet at least one patient who will either touch my heart, make me smile or give me something to reflect upon. It is such a privilege for me to listen to a patient's story (I found out that everybody has one) and interact with people from so many cultures and walks of life. Behind one door there could be a homeless man and behind the next one the CEO of a big corporation. When I can answer a question, solve a problem or just make a patient feel less lonely, I know that I have been helpful. Volunteering has been the most rewarding experiences of my life." - Gisele B.
"This position gives me a sense of being useful, and it is especially rewarding to listen to patients and pacify them. It affects me when I see all these very sick people, and in my mind, my own health problems become very minor in comparison." - Soussan G.
"When I walk into a room with a smile on my face and a cheerful sounding greeting, I can immediately tell that the patient who may have been feeling morally low is immediately up lifted. I like to listen to their problems hoping that I can somehow ease their anguish, perhaps solve their problem and in short make them feel better for the time we spent." - Marianne K.
If you would like to be a Patient Experience Volunteer, please visit our Volunteer Services page.