Safe patient care is at the forefront of everything we do at UCLA Health, with our ultimate goal to eliminate preventable patient harm that potentially might occur during care. To accomplish this goal, we:
Report, analyze and prevent events that could lead to adverse outcomes. All employees of UCLA Health are empowered to report high-risk events and “near misses” through a computerized Event Reporting system. Automated clinical “triggers” also help to pinpoint potential areas of concern. Reports are reviewed and analyzed by patient-safety specialists to identify improvement priorities and opportunities to reduce risk to patients.
Continuously improve care-delivery processes to prevent system failures that may occur as a result of human error, miscommunication, technology or equipment failures and environmental hazards. We also believe that fostering an organizational “Just Culture” that recognizes human fallibility and system contributions to error creates a sense of responsibility among staff to improve workplace systems and healthcare delivery to patients and encourages quality and safety. In addition, we ask patients and families to be part of our patient-safety team. Their involvement, through sharing pertinent information and asking questions to better understand treatment and expectations of care, is essential to help ensure the best and safest care.
Information concerning your stay at Resnick Neuropsychiatric Hospital at UCLA is confidential. For this reason, members of the Resnick Neuropsychiatric Hospital at UCLA staff are prohibited by law from releasing patient information to family or others without the explicit authorization of the patient. There are some exceptions to this rule, which your doctor can explain to you.
The entrance to Resnick Neuropsychiatric Hospital at UCLA is open 24 hours a day. The front entrance of Ronald Reagan UCLA Medical Center on Westwood Plaza is also open around the clock and can be used to access our hospital.
Entry doors to Resnick Neuropsychiatric Hospital at UCLA inpatient units are locked to provide security for our patients. To maintain confidentiality, nursing personnel control access to units. Only authorized staff and visitors are allowed on the inpatient units. Security cameras are used to monitor entrances and public hallways.
The Resnick Neuropsychiatric Hospital at UCLA staff includes specialists in psychiatry, neurology, medicine and pediatrics, as well as members from the professional disciplines of nursing, pharmacology, psychology, occupational therapy, recreation therapy, speech pathology, social work, dietary and special education. Resident physicians, fellows and other postgraduate trainees assist the professional faculty.
Every patient is under the direct care of an attending clinician and a team of professional colleagues. Patients and their families participate actively in their plan for treatment, during hospitalization and after discharge, and special procedures and personnel are employed to ensure the most effective involvement of families in the care of patients.