In their noteworthy 2017 editorial, “Anesthesiology and New Models of Perioperative Care: What Will Help Move the Needle?”, Aman Mahajan, MD, PhD, and Maxime Cannesson, MD, PhD (respectively, our department’s Chair and our Vice Chair for Perioperative Medicine), observed that the need to develop new models of perioperative care becomes more urgent as our healthcare system moves toward value-based payment while facing longer delays in payment delivery.
To help create these new models of care, our leadership relies on Johnny Quach, MBA, Assistant Director of Business Analytics. Mr. Quach describes his job as “transforming raw data into intelligence that we can take action on.”
Mr. Quach creates code in Excel, Sql and Tableau to aggregate elements gathered from our data platforms such as the Perioperative Data Warehouse (PDW). Once an operations question or concern arises, he creates models to contextualize the relevant data and make them easier to digest. He then presents the results to the leadership team along with potential solutions.
“My professors suggested that those of us interested in analytics should focus on health care, health insurance, or startups — areas with changing landscapes and an endless supply of interesting problems to solve,” says Mr. Quach, who received his MBA from USC’s Marshall School of Business.
While finishing up at USC, Mr. Quach worked as an internal operations consultant at Beachbody, a multinational company that specializes in health and fitness resources. He enjoyed the fast pace and opportunities inherent in helping the company move beyond its startup stage, but was eager to use his skills to make a deeper impact on community well-being.
His UCLA career began in 2015 when he started work as a business intelligence analyst for Operative Services, and he moved to his current position in September 2017. His overall mission is to improve what already exists and to develop additional robust analytics platforms.
“What makes the opportunity here so rich is the work of the informatics team,” headed by Dr. Mahajan, Ira Hofer, MD, and Eilon Gabel, MD, MS, says Mr. Quach. “They created the Perioperative Data Warehouse, a veritable gold mine of operations and patient data. Informatics and I now have a symbiotic relationship, which enables us to quickly address many clinical and non-clinical business challenges.”
He appreciates the stimulation of working within a leading academic institution, enjoying the challenge of working with “brilliant” colleagues and seeing how fast they pick up ideas outside their areas of expertise.
But at the end of the day, working at UCLA is all about the patients. “Day in and day out, I’m not working with widgets, but for people,” he says. “Using analytics to impact patient satisfaction and well-being is very gratifying. It’s the only place to do this in my field.”