REFERENCE: Catering Orders HS0329
At Your Service welcomes the opportunity to respond to all of your catering needs. Because good planning will assure a successful event, the following information is offered to assist you. If you have any further questions, please feel free to call us.
Arrangements for a facility should be made prior to contacting us. We will be happy to make recommendations should you need some guidance. (When full meals are to be served, be sure to book enough time for setup and breakdown.) Also, please make arrangements for the moving of furniture or electrical access with facilities prior to your event.
The minimum notice required for a catering order is 2 full working days. Minimum notice does not guarantee availability should we be fully booked. If you are planning a large event, we recommend you book a site and contact us at least one month before the event. It is possible to accommodate a late order, it may be subject to a 25% surcharge commensurate with the complexity of the event.
In order to assure adequate time for food and staff coordination, a final guarantee of attendance is required one full working day before the event. The final guarantee is not subject to reduction, but we will prepare 5% overage in case of unexpected add on, and you will be charged accordingly when your guest count exceeds 5% over your guaranteed count.
Cancellations must be made at least 1 full working day in advance. If you cancel less than 24 hours in advance, you will be charged for any expenses already incurred. If you cancel on the day of the event, you will be charged for the total cost.
Delivery service is available for orders of $35.00 or more within the hospital complex. Off-site catering is available within a small radius of the UCLA campus. Please discuss this service with our office staff.
Specific delivery times and removal times must be provided. Normal delivery service (Monday to Friday) begins at 6:30 am and ends at 5:00 pm for Ronald Reagan, and 6:00 am to 2:00 pm for Santa Monica. We offer weekend catering service for additional labor fees.
At Your Service is not responsible for lost food. In case of missing equipment, necessary charges may be made to the customer.
Any reception will be charge $30 per hour for each Caterer and $35 per hour for each Chef, depending upon the guest count and service. If any event begins more than 15 minutes later than the requested service time, and is delayed more than 30 minutes after dessert is served, a surcharge will be applicable.
At Your Service does not possess a liquor license and in accordance with the California Alcoholic Beverage Control, is not able to sell alcoholic beverages. The customers may provide their own alcoholic beverages and service.
At Your Service is not able to sell or provide bartending services in accordance with Medical Center Policy 0316, which states: “The service of alcoholic beverages to groups exclusively 21 years of age or older is permissible at occasional special events. No service or sale of such beverages may take place at the special event except by an appropriately licensed caterer (food service vendor or other independent entity in possession of an alcoholic beverage license), in conjunction with a bona fide catered meal.”
Approved vendor for bartending service:
Wally's Wine & Spirits (310) 475-0606
All orders for cateirng (At Your Service" or AYS) services or goods must be requested using the Recharge Order Request (ROR) in the accounting website. All sections of the form must be completed prior to processing a catering or event order.
The Recharge Order Request shall provide details about the catered event, as follows:
A confirmation of the order will automatically be sent in via email once the catering manager has accepted the ROR. All catering orders must conform to the requirements of UC Business & Finance Bulletin BUS-79. http://www.ucop.edu/ucophome/policies/bfb/bus79.html
An estimated cost of each event is provided by Catering based on an agreed scope of service. The estimate will change to reflect any and all subsequent changes to the agreed scope of service(s). Any expansion to the scope of service must have proper approval, as as described above. Changes to the orders, cancellations, or late charges will be billed according to departmental guidelines.
At Your Service Catering is the exclusive preferred caterer for catering events at RRUCLAMC.
If At Your Service Catering is not available then you must get a pre-approved authorization from administration in advance.
The outside caterer must meet the following criteria: