Frequently Asked Questions

If I want to ensure I am the only one who can access my smartphone or tablet because my device stores or has access to Restricted Information, how do I change the passcode, Touch ID fingerprint settings, or screen lock configuration? To change the Apple passcode, please see “Change your passcode or passcode settings” at: https://support.apple.com/en-us/HT204060 To delete fingerprint swipes for Apple Touch ID, please see “Manage your Touch ID settings” at: https://support.apple.com/en-us/HT201371 To configure screen lock for Samsung devices, please see: http://www.samsung.com/ca/support/skp/faq/1083960 To see how to delete an existing fingerprint for a Samsung device, please see: http://www.samsung.com/uk/support/skp/faq/1075383

To change the Apple passcode, please see “Change your passcode or passcode settings” at: https://support.apple.com/en-us/HT204060
To delete fingerprint swipes for Apple Touch ID, please see “Manage your Touch ID settings” at: https://support.apple.com/en-us/HT201371
To configure screen lock for Samsung devices, please see: http://www.samsung.com/ca/support/skp/faq/1083960
To see how to delete an existing fingerprint for a Samsung device, please see: http://www.samsung.com/uk/support/skp/faq/1075383