What if I make an error in linking or not linking an encounter to a study?
If an encounter is not linked to a clinical research study record but should have been linked - all services will direct to the patient account, as if the patient is not enrolled in a study. The Centralized Research Business Partners (CRBP) team does not review these charges, and none of the services can be directed to the research account.
If an encounter is linked to a clinical research study record but should not have been linked – all services will direct to the Centralized Research Business Partners (CRBP) team for review. Charges directed to the research account will be reported to the study teams via a Research Transaction Report, and study teams can validate or request charge redirection.