Top performing nurses are recgognized quarterly by the Department of Nursing for providing exemplary care to our patients based on the "Always" Report. The "Always" Report was developed to bring transparency and accountability of Nursing care to the forefront of the UCLA Way. This report allows nurses to drill down to patient responses on the Press Ganey Patient Satisfaction Survey to the individual nurse level by using the Braden Score Charting to match patients with their nursing caregivers during their stay.
We honor Youngsuk Song, as the highest performing nurse at Ronald Reagan UCLA Medical Center in regard to the Courtesy and Respect HCHAPS Questions. Patients rated Youngsuk as "Always" treating them with courtesy and respect for 21 shifts.