Relationship Based Care (RBC) is a culture transformation model and an operational framework that improves safety, quality, patient satisfaction, and staff satisfaction by improving every relationship within an organization. Relationship-based care is the way we provide care for our patients, their families and each other.
At UCLA Health, RBC is carried out through shared governance, Unit Practice Councils (UPC’s). Shared governance is a leadership structure that enables nurses to influence decisions that affect their practice. Shared governance provides UPCs’ a framework that aligns nursing with the organization's overall goals and empowers all nurses to play an important role within our organizations’ strategic plan. In shared governance, each team member is called forth to be a Transformational Leader and helps achieve the Mission, Vision and Values of UCLA Health.
For questions, contact our Relationship-Based Care / UPC Team.