Relationship-Based Care (RBC) is operationalized through shared governance; practice councils at UCLA Health. Shared governance is a structure and process in which clinicians participate fully in all activities that have an impact on their work. Each team member's performance becomes the obligation of peers rather than management.
Ownership and responsibility for patient care and patient outcomes is now a team process looking horizontally at each team member's contribution. Each team member is called forth to be a transformational leader, a role model and a change agent.
For questions, contact our Relationship-Based Care / UPC Team.