CICARE is an evidence-based acronym that creates a standard process for interactions with patients, families, and colleagues. All UCLA Health employees are expected to make the connection by practicing each of the six steps of CICARE with everyone on every encounter.
With everyone on every encounter, we commit to:
Our Mission is to deliver leading-edge patient care, research, and education.
Our Vision is to heal humankind, one patient at a time, by improving health, alleviating suffering, and delivering acts of kindness.
Our Values ensure Compassion, Respect, Excellence, Discovery, Integrity and Teamwork (CREDIT) in the work we do daily.
Our Service Promise is to create a welcoming, healing, caring, safe, and professional environment for our patients, their families, visitors and each other.
To these ends, our staff, with leadership support, developed CICARE, a set of six communication behaviors to guide the best possible interactions with everyone on every encounter. Since then, it has evolved into an organizational symbol of UCLA Health's patient-centered vision, values and behaviors.