UCLA Health is committed to providing our patients and their family members with the best possible experience and clinical care as they visit our facilities and interact with our physicians, nurses and other clinical staff. To this end, we assess our patients' experiences and measure our clinical outcomes against those of other medical groups in California. We use this information to continually improve the experiences of the patients who entrust us with their lives.
The results shown below are for commercially-insured patients covered by a health maintenance organization (HMO) or point of service (POS) plan. For information regarding how the ratings are calculated, visit the California Office of the Patient Advocate's "About Medical Group Ratings" section.
Patient satisfaction scores are based on the results of the Patient Assessment Survey (PAS), administered by Pacific Business Group on Health (PBGH).
In 2013, UCLA patients ranked their doctors overall in the 95th percentile compared to all doctors in the state of California.
UCLA Medical Group is committed to delivering the highest quality care according to nationally recognized standards of clinical care. Clinical standards have been established based on scientific evidence indicating that certain tests and treatment guidelines prevent development of disease and improve outcomes for patients with chronic conditions. Our clinical quality scores are reported by a statewide collaborative of health plans, provider organizations, and purchasers in California. Scores are reported in the following categories:
In 2014, UCLA performed better than the statewide median in all reported areas of cancer screening. Early detection of cancer is important so that it can be more likely be effectively treated and cured. Specifically, nearly 80 percent of eligible women were screened for breast cancer, 56 percent of eligible women were screened for cervical cancer using advanced protocols, and 75 percent of eligible adults were screened for colon cancer in 2014. In addition, 55 percent of young women were screened for chlamydia.
In 2014, UCLA treated patients with diabetes according to national guidelines more frequently than most providers in California. Specifically, 92 percent of UCLA patients had their blood sugars tested regularly by their physician,75 percent had blood sugars that were under good control, and 66 percent had well-controlled blood pressure. UCLA also monitors patients on chronic medications (such as digoxin, ACE inhibitors, etc.) at higher rates than the California average. In addition, UCLA physicians avoid inappropriate use of antibiotics to a high degree.
For the reporting period, 94 percent of children with asthma treated by UCLA Medical Group physicians received the appropriate types of medicines for their condition. UCLA physician also avoided the use of inappropriate antibiotics for children with upper respiratory tract infections (common cold) at higher rates than the state average; antibiotics are not recommended for simple upper respiratory infections. In addition, 78% of UCLA's patients received testing for pharyngitis before the use of antibiotics.
Children treated by UCLA Medical Group physicians generally received immunization shots at higher rates than the average for all children receiving care from medical groups in California. Immunizations protect children from serious diseases, such as measles, mumps, rubella and chicken pox. Medical groups that score well in this category work collaboratively with parents to ensure that their children receive these shots.
In 2013, 91 percent of adolescents were vaccinated against pertussis (whooping cough), tetanus, and diphtheria. In addition, 33 percent of eligible females and 22 percent of eligible males were vaccinated against HPV, which is significantly higher than the statewide average immunization rate.