You have the responsibility to:
- Let your physician or nurse know if you speak, read or understand a language other than English so arrangements can be made to provide an interpreter for you
- Follow UCLA Health rules and regulations that affect patient care and conduct, including limiting visitors; following smoking regulations; using the telephone, television and lights courteously so that others are not disturbed
- Be considerate of UCLA Health facilities and equipment, using them in a manner so as not to abuse them
- Respect the rights and property of other patients and UCLA Health personnel
- Report to the physician and other healthcare professionals accurate and complete information about present complaints, past illnesses, hospitalizations, medications, unexpected changes in condition and other matters relating to your health
- Provide a copy of your advance directive, if applicable, to be filed in your medical record
- Provide feedback about your service needs and expectations
- Ask your healthcare providers for information related to your care, and ask questions when you don't understand what you have been told about your care or what you are expected to do
- Follow the care, service or treatment plan developed by your healthcare provider, as well as the instructions of all health-team members as they carry out the coordinated plan of care
- Express any concerns about your ability to follow and/or comply with the proposed plan of care or course of treatment (Every effort will be made to adapt the plan to your specific needs and limitations; if such adaptations are not recommended, you and your family are responsible for understanding the consequences of the treatment alternative and for not following the proposed treatment plan)
- Accept the consequences of your decisions and actions if you choose to refuse treatment or not to comply with the care, treatment and/or service plan given to you by your healthcare provider
- Understand how to continue care after leaving Resnick Neuropsychiatric Hospital at UCLA, including when and where to get further treatment, and what you need to do at home to help with your treatment
- Keep appointments (If you need to cancel an appointment, you should do so at least 24 hours before the appointment time)
- Pay bills promptly to assure that your financial obligations for healthcare are fulfilled (Late payments increase overall charges; you are responsible for working with the account representative to make payment arrangements and provide the information necessary to determine how the hospital bill will be paid)
If you need additional information or explanation about your hospitalization coverage or charges while you are hospitalized, call your admission representative at (310) 267-8008. After you are discharged, your account will be sent to Patient Billing Services and all inquires will be handled by that office. The number for Patient Billing Services is (310) 825-8841.
Resnick Neuropsychiatric Hospital at UCLA has responsibilities to you, the patient, and to your family. All members of Resnick Neuropsychiatric Hospital at UCLA clinical and administrative staff are responsible for recognizing your rights and for ensuring your awareness of them.
All members of Resnick Neuropsychiatric Hospital at UCLA clinical and administrative staff also are responsible for complying with the laws of the State Department of Health and the standards of the Joint Commission. These laws and standards are in place to ensure your safety and our high standards for your care.