We realize that the idea of receiving healthcare services via web-based technologies (known as telehealth or Connected Health) is a new concept for many people. To help you become more familiar with the process, check out these answers to our most frequently asked questions.
Connected Health is a term that combines all of the facets from telemedicine, telehealth and mHealth into one term. This includes:
Instead of driving to your doctor’s office for an exam, consultation or follow-up appointment, you can connect with your physician using web-based technologies on your computer, tablet or smartphone. You can discuss symptoms or recovery, as well as diagnosis and treatment plans, without having to leave your home or workplace. In other words, it’s just like a regular appointment with your doctor, only more convenient. You also can consult with our UCLA board-certified specialists, including world-renowned surgeons, cardiologists and oncologists.
Learn more about UCLA Connected Health Video Visits.
The list of UCLA providers participating in video visits is constantly growing. Please contact your doctor’s office directly to find out whether they offer video visits.
Many health insurance companies cover video visits. Just like a regular visit to the doctor’s office, you may have a copay. You should check with your insurance provider to make sure your video visits are covered and to find out your copay amount. Medicare covers visits only if you live in an area that has a shortage of doctors. Contact your doctor’s office directly to find out if this applies to you.
Yes! UCLA Connected Health uses a HIPAA-compliant method for conducting video visits. This means the information is securely transmitted and is treated the same way it would be if you were meeting with your doctor in person.
Simply call your doctor’s office, and ask if they offer video visits and if it is appropriate for you.
You’ll need access to:
On the day of your appointment, you’ll receive an email from your provider with a link to join the video visit.
From your computer:
From a tablet or smartphone:
For more details, download our Connected Health video visit patient instruction booklet (pdf).
You always have the option to schedule in-person appointments with your provider any time you want. Video visits are simply another tool you can use to more easily manage your healthcare needs.
Use this link to sign up for a myUCLAhealth account.
With the UCLA Health app, you can search for a UCLA doctor, locate a doctor or hospital’s address, schedule appointments, access your medical information and much more.
Download the UCLA Health app to your tablet or smartphone.
For more information about UCLA Connected Health, please email us at connectedhealth@mednet.ucla.edu.
