MAPS Volunteer Program

Measuring to Achieve Patient Safety (MAPS) Volunteer Program

Measuring to Achieve Patient Safety (MAPS) is part of UCLA Health's continual effort to enhance quality of patient care and improve patient safety. Our volunteers conduct observations to document care team adherence to safety protocols.  

MAPS is comprised of two programs, MAPS General Volunteering and Fall Ambassador Volunteering. General Volunteers observe infection prevention measures, such as hand washing and use of appropriate personal protective equipment (PPE). Fall Ambassador Volunteers work closely with nursing staff to observe fall and injury prevention safeguards.

Why should you join MAPS?

Choose to Make a Difference
When you choose to volunteer at UCLA Health, you become a vital part of a vibrant healthcare team at UCLA Health. We are rich with history, innovation and achievement. Science in the laboratory becomes practice at the bedside, pioneering medical techniques are advances, and lives are transformed.

By joining MAPS, you will gain the opportunity to:

1. Gain valuable clinical experience in a hospital setting.
2. Interact with patients and healthcare providers such as attendings, residents, nurses, care partners, patient transport, and more.
3. Experience various departments of the hospital including Pediatrics and the Emergency Department.

To learn more, visit the About MAPS page or visit our FAQ page.

For more information contact Khanh Luu, MSN, RN, CNS, CPN, Program Manager at (310) 267-9858 or Michelle Tolentino, RN, MSN, Director at (310) 267-9087 or UCLAMAPSVOLUNTEER@mednet.ucla.edu

Nursing Volunteer Programs 
Ronald Reagan UCLA Medical Center 
Department of Nursing Administration 
757 Westwood Plaza, Suite B790 
Los Angeles, CA 90095 
(310) 267-9087