Services we offer include:
- Assisting with insurance compliance and patient assistance
- Managing and following up with appeals for denied medications
- Corresponding with insurances for Pharmacy Benefit Management to ensure the best results are obtained
- Providing assistance to patients who may not be able to afford their medications
Delivery - We offer at no additional cost, fast and convenient delivery of your prescriptions, including refrigerated products. We can deliver to your home, workplace, or the location you prefer.
Collaboration with your Health Care Team - Our pharmacists and technicians are a part of your UCLA care team. We are able to keep the lines of communication open between you and your doctors and caregivers. We are here to make sure any difficulties you may be having with your treatment are addressed immediately with your physicians.
Personalized patient care - Our specialty trained staff members will work with you to discuss your treatment plan, and we will address any questions or concerns you may have. We have staff available when the pharmacy is closed to assist in urgent situations.
Benefit Investigation/Insurance Billing/Financial Assistance - Treatment can be costly, and we will help you navigate through the complexities of the healthcare system to explore every option available to you. Our relationships with insurers will help provide you with information and explanations of your drug and medical benefits. We bill most major insurance plans accepted including Medicare Part B and D. We also work with pharmaceutical manufacturers and foundations to make your medication more affordable and increase access to needed medications.
Convenient refill reminder service - Our Specialty Pharmacy staff will contact you prior to your refill due date to coordinate the medications you need, update your medical and insurance records, and to set up and confirm a delivery date, or a pick up date and address. We will be in close contact with you during your treatment and will be your healthcare advocate.
Pick-up - UCLA Specialty Pharmacy is conveniently located in the UCLA 200 Medical Plaza building for medication pick-up.
Interpreting services - The UCLA Specialty Pharmacy offers a wide range of interpreting services. Please request an interpreter when needed.
24/7 Clinical Pharmacist Support – You can speak with a pharmacist at any time if you have a drug therapy related question.
For urgent medication concerns after hours, pharmacists are also available for consultation.