Section 1557 of the Patient Protection and Affordable Care Act

Discrimination is against the law

UCLA Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. UCLA Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

UCLA Health:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact the Office of the Patient Experience at (310) 267-9113.

If you believe that UCLA Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: The Office of the Patient Experience by mail at: 757 Westwood Plaza, Suite 1107 Los Angeles, CA 90095, by phone at: (310) 267-9113 or TTY: (310) 267-3902, by fax at: (310) 267-3613, or by email at: patientexperience@mednet.ucla.edu. If you need help filing a grievance, the Office of the Patient Experience is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services 200
Independence Avenue, SW
Room 509F, HHH Building Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

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