E-Visits

Complete a quick questionnaire to get a treatment plan for common, nonurgent health issues.

Get Care Online, No Appointment Needed

An E-Visit is a fast, convenient way to get treatment for common, nonurgent health issues — all online, on your own time. Instead of meeting face-to-face with a doctor, you’ll complete a short, secure questionnaire in your myUCLAhealth account about your symptoms. A UCLA Health provider reviews your answers and sends a diagnosis and treatment plan — often including a prescription — typically within 24 hours.

E-Visits are ideal for simple, straightforward conditions that typically require medication or self-care guidance, such as pink eye, sinus infections, urinary tract infections, cold sores or heartburn.

When to Choose an E-Visit

Not sure if an E-Visit is right for you? An E-Visit is a convenient option when you:

  • Have a mild or common health concern and want fast, online treatment
  • Don’t need a physical exam or live video visit
  • Prefer to complete your visit anytime — day or night
  • Are in California and have a myUCLAhealth account

You won’t be charged if your condition doesn’t qualify for an E-Visit. If your symptoms suggest something more serious or complex, the questionnaire will redirect you to another care option, such as a video visit, Immediate Care or in-person appointment.

How an E-Visit Works

Having an E-Visit is quick and easy. Follow these steps:

1. Log in to myUCLAhealth

Sign in to your myUCLAhealth account. 

You must be an active UCLA Health patient with a myUCLAhealth account to use E-Visits. If you are a current UCLA Health patient and don’t have a myUCLAhealth account, learn how to get one here.

2. Select E-Visit from the menu

From the main menu, choose the E-Visit option. This will take you to a Terms and Conditions page. Read the information and select Continue. 

3. Choose the condition that best matches your symptoms

Next, you’ll see a list of conditions currently available for E-Visit care. These are straightforward health concerns that don’t require a physical exam.

Current conditions and health needs available for E-Visits include:

  • Birth control
  • Cold sores (oral herpes)
  • COVID-19
  • Erectile dysfunction
  • Hair loss (male or female pattern)
  • Heartburn
  • Pink eye (conjunctivitis)
  • Sinus problems
  • Urinary tract infection (UTI)

Choose a condition and select Continue. Confirm the reason for your E-Visit by selecting Confirm and Proceed.

4. Submit your responses

Next, answer a series of questions about your personal info, health history, current medications, pharmacy preferences, allergies and symptoms.

Once you’ve completed the questionnaire, your information is securely sent to the UCLA Health E-Visit care team — a group of licensed primary care and immediate care physicians.

5. Get your treatment plan

A provider reviews your information (and your medical record, if needed) and will send a response through myUCLAhealth. This may include a diagnosis, prescription and educational materials about your condition. Most E-Visits are completed the same day, and nearly all within 24 hours. 

E-Visit Frequently Asked Questions

The cost of an E-Visit is up to $51, depending on your insurance coverage. Most insurance plans cover E-Visits, so out-of-pocket costs are rare. Check with your insurance provider to verify cost.

Patients ages 18 and older who have a myUCLAhealth account and are physically located in California at the time of the E-Visit.

At this time, E-Visits are only available for adult patients.

E-Visits are reviewed and completed typically within 24 hours.

E-Visits are managed by a central care team, which includes experienced primary care and immediate care physicians. Your response will appear in your medical record for your care team to see.

If your symptoms don’t fit an available E-Visit condition, you have other options. You can schedule an appointment with your primary care provider (in-person or video visit), an immediate care video visit or walk in to your nearest immediate care location.

Yes. You can submit an E-Visit 24/7 through myUCLAhealth. Doctors review and respond to E-Visits seven days a week.

Start Your E-Visit Today

Sign in to myUCLAhealth to begin your E-Visit and get care from a UCLA Health doctor — no appointment or waiting room needed.