UCLA Health hospitals received numerous Healthgrades awards for 2023, with both Ronald Reagan UCLA Medical Center and UCLA Santa Monica Medical Center receiving the coveted Healthgrades Outstanding Patient Experience Award™. The 2023 award recipients are among the top 15% of U.S. hospitals that provided a best-in-class hospital experience for patients during the January 2021 through December 2021 study period.
To determine the award winners, Healthgrades evaluated Hospital Consumer Assessment of Health Care Providers and Systems (HCAHPS) patient survey data against 10 patient experience benchmarks. This analysis identified the organizations that prioritize positive patient experience with unwavering commitment during a short-term, acute care visit.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” says Healthgrades Chief Medical Officer Brad Bowman, MD. “We commend these hospitals for their ongoing efforts to prioritize an exceptional patient experience, while ensuring the health and safety of their patients.”
Specialty excellence awards
Healthgrades also recognized UCLA Health hospitals with eight excellence awards for various specialties, including:
Ronald Reagan UCLA Medical Center:
- America’s 100 Best Hospitals for Stroke Care Award™ to hospitals that deliver superior patient outcomes in the care and treatment of stroke
- America’s 50 Best Hospitals for Cardiac Surgery Award™ to hospitals that deliver superior patient outcomes in heart bypass surgery and heart valve surgery
- Cranial Neurosurgery Excellence Award™ to hospitals that deliver superior patient outcomes in cranial neurosurgery
- Critical Care Excellence Award™ to hospitals that deliver superior patient outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
- Gastrointestinal Surgery Excellence Award™ to hospitals that deliver superior patient outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
- Neurosciences Excellence Award™ to hospitals that deliver superior patient outcomes in stroke care and cranial neurosurgery
UCLA Santa Monica Medical Center:
- America’s 100 Best Hospitals for Critical Care Award™ to hospitals that deliver superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis and diabetic emergencies
- Pulmonary Care Excellence Award™ to hospitals that deliver superior clinical outcomes in treating chronic obstructive pulmonary disease (COPD) and pneumonia
In addition to these specialty awards, both Ronald Reagan UCLA Medical Center and UCLA Santa Monica Medical Center earned a place on Healthgrades’ prestigious lists of America’s 50 Best Hospitals™ and America’s 250 Best Hospitals™.
Why the Healthgrades awards matter
More than ever before, consumers think about patient experience and safety issues when evaluating hospitals and deciding where to go for medical care. According to a recent Healthgrades survey, 57% of Americans are concerned about the quality of care offered by their doctors and hospitals since the COVID-19 pandemic.
Healthgrades makes it easy for these quality-conscious patients to research and choose a hospital based on third-party, trustworthy data displayed through hospital ratings and awards.
Healthgrades is part of RVO Health, a partnership between Red Ventures and Optum, part of UnitedHealth Group. As the #1 platform for finding a doctor and a leader in health care transparency, Healthgrades helps millions of consumers find and schedule appointments with their health care professional of choice and prepare for their appointments with best-in-class, treatment-focused content.
The full list of award winners is published on the Healthgrades website.
