Information for Your Virtual Telehealth Visit
Conduct video visits with your provider on your mobile device
All of our hospitals in Westwood and Santa Monica and our clinics across Southern California remain open to serve the community. Learn how you can meet face-to-face with a UCLA Health provider by video for the same high-quality care as an in-person visit.
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No problem! If you are new to UCLA, call us at 800-UCLA-MD1 (310-825-2631) for a referral to a UCLA doctor or get started here.
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What do I need for a video visit?
- Mobile device or tablet with video camera, microphone and internet access
- myUCLAhealth account
- MyChart mobile app
- Scheduled appointment with your UCLA Health physician
How do I schedule a video visit?
Many UCLA Health primary care and specialty care providers have the capability to conduct a video visit (virtual visit). Please call your doctor's office directly or 310-825-2631 to schedule your video visit. While we are trying to convert as many in-person visits as possible to video visits, some appointments still warrant in-person visits. Please keep existing appointments unless directed otherwise.
What does it cost?
Video visits are covered by most health plans and are also covered by Medicare during the COVID-19 public health emergency.
Please note that many usual "face-to-face" services can be provided via video technology. However, preventive services such as well child checks and annual exams cannot be billed via telehealth. If these services are provided they will be billed as an “office visit via telehealth” and applicable insurance copayments and deductibles will apply.
Are video visits secure?
Yes, UCLA Health uses a HIPAA-compliant method for conducting video visits. This means the information is securely transmitted and is treated the same way it would be if you were meeting with your doctor in person.
Follow these easy steps to join a video visit with your UCLA physician:
- Schedule a video visit with UCLA scheduling.
- Sign up for myUCLAhealth and create a Username and Password (https://my.uclahealth.org).
- Download the MyChart/Epic mobile application on your mobile device. (Download app for iOS | Android)
- You will receive an appointment reminder in your myUCLAhealth account. You will receive a reminder text message if you have opted into receive text messages.
- On the day of the scheduled video visit, log into the MyChart app on your mobile device and click on the Appointments section.
- Select your scheduled telemedicine appointment and complete the eCheck-in.
- Complete the eCheck-in consent. Once completed, tap Begin Visit at the bottom of the screen.
- Conduct the visit with your provider.
If you experience any technical problems, call the MyChart Technical Support line at 855-364-7052.
Video Visit Troubleshooting Suggestions:
- If you’re having any issues with your video visit, turn your phone completely off and back on.
- If the problem continues, try turning off Wi-Fi
- If you have audio problems, leave the meeting and try the following before rejoining:
- Ensure volume is turned up and phone audio is not turned off.
- Turn audio off and back on.
- If #1 or #2 does not work, try connecting wired headphones.
- If all else fails, please call the myUCLAhealth help desk at 855-364-7052.
Related Links
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