Virtual Care

Access UCLA Health care when and where you need it.

Virtual care allows you to connect with a UCLA Health provider remotely instead of going to the provider’s office. Virtual care saves time and makes it easier to get medical care, especially if you live far away or need to see your provider often.

Immediate Care Video Visits

Get convenient, on-demand care for non-life-threatening issues if your primary care provider is unavailable.

Learn more

Video Visits

Meet face-to-face with a primary or specialty care provider using a computer, smartphone or tablet. Video visits are ideal for follow-up appointments, medication management or nonurgent issues that don’t require an in-person exam.

Schedule in myUCLAhealth

E-Visits

Complete a secure online questionnaire in myUCLAhealth about your symptoms and health history. A UCLA Health doctor reviews your responses and sends a diagnosis and treatment plan (often a prescription) typically within 24 hours.

Explore E-Visits

Second Opinion Consults

Already have a diagnosis? Meet virtually with an expert provider for a second opinion.

Learn how to request a consult

Virtual Care FAQs

: Virtual care is not for serious or life-threatening health issues. If you have a medical emergency, call 911 or go to the closest emergency department.
Consider using virtual care if you need:
Help managing a specific health condition
To review or order lab work, imaging or other diagnostic testing with your provider
To refill a prescription or request a new medication
To get a second opinion about an existing diagnosis and treatment plan
To get answers to your questions about your health, testing, diagnosis or treatment
Same-day treatment for illnesses, minor injuries and after-hours medical needs through an immediate care video visit
: Many of our UCLA Health primary and specialty care providers are available for virtual care appointments. Please note that some appointments might require an in-person visit. To schedule a virtual care visit, choose one of the options in the boxes above. You can also log into your myUCLAhealth account and select Visits/Clinical Notes and then Schedule an Appointment.
A third option is to search for a provider and select Book an Appointment > Online Video Visit or Request an Appointment and then explain that you’re requesting a second opinion.
You can also schedule an Immediate Care video visit. Join a virtual queue to see the first available physician in a secure call. Your wait time will display once you are registered. Immediate care video visits are available Monday to Friday from 8:30 am to 8:30 pm, Saturdays, Sundays and holidays from 9:30 am to 6:30 pm.
: What you need can vary depending on the type of virtual care you choose. In most cases, you will need:
A computer, smartphone or tablet with strong internet access
A camera or microphone on your computer, smartphone or tablet for video visits and second opinion consults
An internet browser other than Internet Explorer, such as Chrome, Firefox or Safari
A scheduled appointment with a UCLA Health provider for video visits and second opinion consults
See how to join with a computer
See how to join with a mobile device
: Many types of virtual care, including video visits, are covered by most health plans.
Please note that many in-person services can be provided using video technology. However, preventive services appointments, such as well-child checks and annual exams, cannot be performed through telehealth. If these services are provided, they will be billed as an "office visit through telehealth" and applicable insurance copays and deductibles will apply.
: Yes, UCLA Health uses a HIPAA-compliant method for conducting virtual care, including video visits. This means the information is securely transmitted and is treated the same way it would be if you were meeting with your doctor in person.
: If you're having any issues with your video visit, turn your computer, smartphone or tablet completely off and back on again. If the problem continues, try turning off Wi-Fi.
If you have audio problems, leave the meeting and try the following before rejoining:
Ensure volume is turned up and phone audio is not turned off.
Turn audio off and back on.
If both of the above steps don’t work, try connecting wired headphones.
Ensure you are on a browser other than Internet Explorer.
If you need assistance, call the myUCLAhealth help desk at 855-364-7052.