Prescription Refills and Medication Request

medication

Please start the process at least two full business days before you need the medication.

  • When requesting refills at the time of your visit:
    Please have your physician write a prescription at the time of your visit for the greatest number of refills possible. In general, this will be enough to last until you would need to be re-examined or have blood tests done.
  • When requesting refills from local pharmacies:
    The most efficient approach for requesting refills is to phone your pharmacy directly and request that they contact our office by fax. Our fax number for prescriptions is (310) 794-9824. Your pharmacy will send all the necessary information to our office.

    The approval for your refill will be faxed or phoned by our office back to your pharmacy by the end of the following business day. Occasionally, your doctor may need more information or may need to examine you or request a blood test before refilling the prescription. If this is the case, you will be notified by the end of the next business day.
  • When requesting refills from mail-in pharmacies:
    Mail in pharmacies often require special forms. Request a written prescription or signature on the form and/or sticker provided to you by the mail-in pharmacy. We are unable to phone in prescriptions to mail in pharmacies. Although a phone number is often listed, persons at this number will generally not take prescription orders.
  • Special Circumstances:
    • Narcotics and antibiotics: These prescriptions take more time to refill, as more information is required. Be sure to call at least 3 business days ahead of the time you absolutely require refills of these types of medications.
    • Emergency Contraception ("The morning after pill"): Is available without a prescription for anyone 17 years or older. Ask your pharmacist for "Plan B". If you have questions, please call your physician.
    • Other emergency refills: Medications like birth control pills and some heart medications should not be skipped. If you take such medications, and run out unexpectedly, please call immediately to have it refilled. Please be aware that on nights, weekends and holidays, you will be referred to an "on call" doctor. In this circumstance, your prescription will usually be refilled only for a few days, and you will need to call for a regular refill during regular business hours.
  • Insurance company mandated prescription changes:
    Sometimes, insurance companies will require that your physician change your prescription to a different medication in order for you to receive the medication at a reduced cost. Patients always have the option of taking the medication originally prescribed and paying for it themselves. However, in our experience, our patients overwhelmingly prefer to take medications that are available at a reduced cost through their insurance. In many cases, insurers request a change to a medication that works identically or nearly identically to the one originally prescribed. In that case, our office will phone to let you know that the medication was judged by your physician to be appropriate, and that the change was authorized. In other cases, the insurer will request that a different type of medication be used, or a different dosage. Depending on the circumstances, our staff or your physician will call to discuss this change. In some cases, an office visit or additional blood tests may be necessary.

If you have any questions, please call (310) 794-9830. Our staff will be happy to assist you.