Meet Our Team
While each member of our team brings a unique set of skills and experiences, together we specialize in improving care and enhancing patient experience.
Whether you are a patient, family member, UCLA Health employee or other professional, we are always ready to help. Learn more about us and about our work.
Eric Kwok
Director
Eric’s primary responsibilities include redesigning care pathways, implementing process and quality improvements, and assessing return on investment. He brings experience in analytics and data analysis. He earned a B.A. in English and Political Science from the University of California, Berkeley.
Emily Bangar-Martinez, MHA
Specialist
Emily brings experience in performance improvement, hospital operations, and strategic initiatives to the ValU Care Redesign team. She holds a Master of Health Administration from USC and has led clinical and operational redesign efforts using Lean methodologies to streamline processes and reduce length of stay. She is passionate about leveraging data analytics and process optimization to drive lasting improvements in healthcare delivery. Outside of work, Emily enjoys traveling and spending time with her family and her dog, Daisy.
Courtney Boland, BS
Senior Specialist
Courtney joins UCLA with 8 years of consulting experienced focused on business process mapping, technology implementation, and program management. She graduated from Boston University with a B.S. in Biomedical Engineering and a concentration in Technology Innovation. While in the consulting industry she focused on driving patient experience transformations at regional and national healthcare systems. Courtney now joins the ValU Care Redesign team as a Value Improvement Specialist. She enjoys skiing, spending time at the beach, and attending concerts.
Jiaying Gallati, MPH, MDiv
Specialist
Jiaying joins UCLA Health with 10+ years of project and program experience in healthcare, academic, and tech settings, as well as frontline care experience as a hospital chaplain. Jiaying holds a M.P.H. in healthcare management from UCLA and a M.Div. from Harvard Divinity School. She started her career as a disability case manager and helpdesk analyst before pursuing chaplaincy and healthcare management. She’s passionate about improving system processes that impact frontline care quality. She enjoys spending quality time with family, reading, and thrift shopping.
Michaella Norris, MAHHSA
Specialist
Michaella joins the ValU Care Redesign team, bringing experience in operational analysis, performance improvement, and outpatient clinic workflow optimization. She has supported clinic leaders through data-driven assessments of capacity, utilization, and access and brings experience in program management, clinic operations, and care coordination, including supporting oncology patients globally. Michaella holds a Master's degree in Health and Human Services Administration and is a certified Six Sigma Green Belt. Outside of work, she enjoys sailing and spending time with her mini goldendoodle.
Kellyn Rogers, MHA
Specialist
Kellyn joins the ValU Care Redesign team after completing her Master of Health Administration at USC, where she also earned a B.S. in Health Promotion and Disease Prevention. She brings a foundation in digital marketing and hospital administration, shaping her perspective with both creative insight and data-driven thinking. Kellyn is especially passionate about advancing women's health and improving maternity care delivery. Outside of work, she enjoys swimming and riding her bike to the beach.