Meet Our Team
While each member of our team brings a unique set of skills and experiences, together we specialize in improving care and enhancing patient experience.
Whether you are a patient, family member, UCLA Health employee or other professional, we are always ready to help. Learn more about us and about our work.
Eric Kwok
Director
Eric’s primary responsibilities include redesigning care pathways, implementing process and quality improvements, and assessing return on investment. He brings experience in analytics and data analysis. He earned a B.A. in English and Political Science from the University of California, Berkeley.
Chay Zhu, MS, CPHQ
Specialist
Chay's primary responsibilities include data analysis and care pathway redesign. She has held various roles within the UCLA Health System and brings experience in managing clinical operations, research, data analytics, and project management. Chay earned a B.S. in Health Science Administration from San Jose State University and an M.S. in Health Care Management from California State University, Los Angeles.
Michelle Yamaguchi, MHA
Specialist
Michelle’s primary responsibilities include data analysis and care pathway redesign. She brings experience in clinical operations and project management. She earned a B.A. in Human Development from the University of California, San Diego and an M.H.A. from the University of Southern California.