Care Compliments

My last visit with Dr. Kelly McCann was a caring and understanding visit. I had just lost my Brother and she was so understanding to me. The care that she gives her patients is awesome. Please Thank her for me. I have been seeing her for about a year each time I go it is so positive and the office staff is so kind. I will never forget that visit. She understands and take the time with her patients. Thank you Dr McCann.

By: Nancy M.

To the entire staff,

My name is Gabriel, your team cared for my father. His 3 year passing is coming up soon, but I wanted to make sure I thanked you for your amazing care that you provided to him.

He came into the Cardiac/Thoracic ICU for ECMO treatment due to complications from Covid-19. While his outcome was not what we were hoping for, you guys gave my dad the best chance for him to be better and recover and for that I am eternally grateful.

As a paramedic myself, I have seen great care be provided to many patients, and also have unfortunately witnessed poor and negligent care from other hospitals and facilities. When my dad was being transferred from JFK Hospital in Indio over to UCLA, I had great comfort knowing that he was going to be under the care of one of the most prestigious and decorated hospitals in the country. I can't thank you guys enough for giving him absolute genuine care, respect, and comforting my family during the worst time of our lives. He was extremely appreciative of all of you and always had great things to say about each nurse, doctor, and every staff member in the unit.

Even with his passing, his ECG rhythm and thumb print was provided by your gracious team to our family which we will always display in our home. Truly above and beyond care not only provided to my father, but to his family as well and I know I am one of many who will always have incredible things to say when it comes to UCLA Hospital.

Thank you all so much for everything you guys do on a daily basis. I know this field is not done for any sort of recognition, but I want to extend my sincere gratitude. Thank you from the bottom of my heart.

Have a wonderful day and God bless each and every one of you.

By: Gabriel Z.

I got the honor of having Courtney as my nurse. She was so professional and kind just a joy to be around. Your staff and all the people I interacted with are amazing and on another level altogether. And Cort rose above that and I don't like hospitals. Having had an amputation. The reason I was here having a blood and bone infection that affected both my heart and my left eye. The staff that treated me our second to none. I had complete confidence in everyone that walked through my door. I hope you can convey to them, how grateful I am for their service, and the many years of hardship and dedication. They went through to learn their specific professions. I only received kindness. I felt everyone I talked to truly were listening and cared about my well-being and safety. Again I would like to thank you for a most pleasurable experience in a tough situation. I wish all of you a long and happy lives. My best.

By: John E.

I just want to express my gratitude to Dr. Felisha Eugenio because I came in for my first visit today and it's people like her that make the doctor visits enjoyable and less stressful. I love that she didn't quickly evaluate me and went about her day. She genuinely took her time and heard me with everything I had to say. I am pleased with her service and I know she will be my primary doctor from now on. She deserves to be praised overall and thank you again for listening to me and not dismissing me. Thank you so much ?'"

By: Angelica S.

Dear Administration,
I am writing to express my deep appreciation for Dr. Xiao Wang's exceptional care during
our time at the hospital. He has demonstrated a profound commitment to his patients,
consistently showing empathy, understanding, and a comprehensive knowledge of my child's
condition. His ability to listen to our concerns and tailor his approach accordingly has been
invaluable.
Dr. Wang has identified and addressed the aspects of my child's treatment that had
previously been overlooked, leading to significant improvements in her overall care. His
dedication and expertise have truly made a positive impact on her treatment journey.
I wanted to take a moment to ensure that his outstanding contributions are recognized
by the administration. He is an exemplary doctor and I am grateful for the difference he has
made in my child's care.

By: Terriva P.

Alison is so thorough and fast at her job. She explains processes and takes initiative. I always know what to expect when I work with her and she is a great communicator. It's hard being a patient and she establishes trust during a sensitive time.

By: Courtney J.

Coming from someone who sees many doctors, I can't tell you enough how wonderful Dr. Marissa Vasquez is. Everything from communication, bedside manner, and just being a genuine human being. What separates her from the rest is she genuinely seems to care and actually listens to me and addresses my concerns and questions. The only demerit is that she's a Dodgers fan. 🙂 . In all seriousness, I wish all medical professionals could take a page out of her book on how to care for patients. She is truly a gem in the medical field.

By: Scott F.

This nurse delivered excellent postop care to my husband way beyond what's expected. We have never experienced this level of attentiveness and caring. She should be recognized for excellence, smarts, compassion. Thank you.

By: Alison M.

Dr. Dana Hunnes was so attentive and helpful during my stay. I had so many questions about the diet and it was all so new to me. I was there for 6 days, and she came by almost every day when I had questions and even when I didn't. She was incredibly helpful and I really appreciated the time she gave me.

By: L S.

Dr. Jason Lee provides consistently exceptional care to his patients. He is professional, knowledgeable, compassionate, respectful, and passionate about his work. My husband and I are deeply grateful for the opportunity to be under Dr. Lee's care for a number of years now.

By: Asya K.

Nadine and Eddie were two of my post op care staff and I just want to say how wonderful they were! Post-op can sometime be difficult for me with headache, pain and nausea and these two UCLA staff people were caring, professional and even had me laughing after surgery! They really exemplified the UCLA Patient Care! No wonder you are #1 in the State and #4 in the Nation with people like Nadine and Eddie on your Post Operative Surgical Staff! Thank you!

By: Karol H.

Dear Jackie,

I wanted to take a moment to express my heartfelt gratitude for the exceptional support you've provided in coordinating my care with Dr. Sangmee Bae and Dr. Sravani Penumarty. Your reliability, expertise, and unwavering commitment to excellence have made a profound difference in my experience.

Your dedication exemplifies the UCLA Medical Center's core values of compassion, integrity, and excellence. You truly are an angel behind the scenes, ensuring that every detail is handled with the utmost care and precision. Your efforts not only facilitate seamless coordination but also bring a sense of comfort and reassurance during a crucial time.

It is clear that your work goes above and beyond expectations, and I sincerely hope that your remarkable contributions are recognized and rewarded accordingly.

Thank you once again for everything you do.

By: Kimberly N.

She is a fantastic nurse! The first time she was my nurse & reviewed my chart & lab results she immediately identified an issue with my heprin level results due to the draw coming from the same line causing inflated results which left me under anticoagulated. This had been going on for 5 days & she was the only nurse to catch it, & thankfully correct it. Due to my extreme hypercoagulable condition, this was a lifesaving catch. She is great in all areas of care, checking & making sure my lines were functioning properly, updating chart w detailed information about my request for rheumatology consult. She was the 3rd nurse I brought it up to and the only one to document it. When the attending came by & they spoke outside of my room she came and updated me with what was discussed for my plan moving forward. Was continually attentive & made me feel safe in her hands. Truly appreciate her, she's one of the rare ones.

By: Jennifer M.

Nurse Milani was only my nurse during my nurses breaks, but in that short time she made a significant impact on my care. If I had any concerns she would immediately msg the attending and get it taken care of, things I had been trying to handle for 24 hrs, she fixed in 10 min. She is so knowledgeable and able to address a multitude of questions. Mostly she is willing/happy to go way above and beyond for patients. I could write pages on how much she helped me while in Neuro ICU, it's impossible to thank her enough. Truly thank you.

By: Jennifer M.

I would like to share my experience with Dr. Jennifer Chew and the UCLA Health staff at 3500 Lomita #300 in Torrance. A valued service you all provide there is that every visit is thorough. We always go over my current medications and medical questions about symptoms and issues. Dr. Chew takes her time with me to understand how I feel and to see how she can help me. I appreciate Dr. Chew recommending I see a specialist to make sure all my medical concerns are being covered. The office staff went over paperwork with me before seeing the doctor and after my appointment to make sure I had everything covered and no lingering questions unanswered.

By: Pamela N.

I wanted to share my appreciation for Belinda, who recently assisted me during a very challenging time. My husband and I are relocating to Los Angeles as he undergoes a transplant, and after being transferred four times and disconnected twice, we finally received the help we needed.
Belinda guided us through the complexities of Medicare Advantage plans with incredible patience and care. She kept checking in to make sure I was okay and reminded me to take care of myself too. Her kindness and understanding truly touched my heart. Because of her, our expectations of care are high, she made us feel confident that UCLA is the right choice.

Please let Belinda know how much her support meant to me.

Anne

By: Ann H.

Dr. Meagan Wong helped me tremendously. I was in so much pain and she trusted my reporting of symptoms to start treating me before the test results came back rather than letting me suffer in pain until the test results came. The treatment started helping immediately and on day three I felt cured! She even followed up by making a note on my test results and explaining that the main thing is if the treatment is working to continue it. I am so grateful for her! She helped take away my pain and I even played soccer last night I felt so good!

By: Sara B.

I am writing to share my heartfelt appreciation for the exceptional care and empathy I received from Belinda, a member of your Referrals team. In a time when navigating the healthcare system can be particularly challenging, especially as a senior, Belinda has made all the difference in my experience with UCLA Health.

From the moment I reached out for assistance, Belinda took the time to patiently help me find a provider, understanding my unique needs as an individual who is retired from UCLA. Her guidance through the process was not only thorough but also filled with genuine compassion. She reassured me, showed me how to navigate the system, and made me feel like I truly mattered.

This is not the first time I have had the pleasure of interacting with Belinda, and I certainly hope it will not be the last. Her warm and patient demeanor, coupled with her deep empathy, made me feel valued and cared for. In an age where it's easy to feel rushed or overlooked, Belinda's approach was a refreshing reminder of the importance of personal connection in healthcare.

I believe that UCLA Health is fortunate to have someone like Belinda on their team. She exemplifies the values of patient care that make UCLA Health stand out, and I wanted to ensure her efforts do not go unnoticed. It's because of professionals like her that I continue to trust UCLA Health with my care, even after moving out of the country.

Thank you for your attention to this message, and I hope Belinda receives the recognition she so richly deserves.

With love Lorna

By: Lorna C.