A major part of our work involves redesigning care pathways — the journeys that patients take with us for a particular disease or condition.
When trying to improve care, some programs look at just one piece of the puzzle. We commit to intensely evaluating and bettering the whole process. We start with the moment a request for care comes in to the moment a patient leaves our doors, and often well beyond.
How We Improve Care Pathways
We want to fully understand what we now do, what we could do better and where we want to go. The ultimate goal is for our patients and families to feel completely satisfied with their experience.
Redesigning care for just one group of patients can take four months to a year, but we feel the time is worth it. While we provide a range of services at different steps, our process boils down to:
- Identifying diseases and conditions that present the best opportunities for improvement in care
- Looking for doctors and nurses with whom to partner
- Bringing together a team that cuts across a number of disciplines and specialties (learn more about our work)
- Soliciting input from and listening to the doctors and nurses
- Talking to patients and families
- Identifying challenges, then solving them with concrete fixes
When helping to redesign a care pathway, we apply lean methodology and take a data-driven approach. Our department’s services typically include: