Administrative Resources

Care Extender Staff Reference Guide

Please reference the Meet the Staff page for names and email addresses of current staff members. This document includes general duties of each Special Programs Coordinator. For questions on items not listed here or not related to your department that can be addressed by your Department Coordinator, please contact us at [email protected].

Policies & Procedures

This document serves as quick reference of program policies and procedures. For a more detailed guide, please reference the training manual posted on the website. The most recent manual can always be requested from the Training Coordinators.

Samaritan Volunteer Guide

This document serves as a guide to understand the full functionality of utilizing your volunteer profile.

Competency Training

Joint Commission

A reference document for important policies and procedures to be aware in the event you are approached by a Joint Commission surveyor.

Bedside iPad Application

This document includes information for assisting patients with navigating the Bedside iPad application.

Fall Prevention

This document includes things to remember when it comes to fall prevention for patients in the hospital.

HIPAA & Social Media Awareness

This document includes important notes to remember when it comes to HIPAA, patient privacy, and social media policies.

Infection Control

A reference document for understanding and implementing the standard precautions and the function and order of putting on/taking off personal protective equipment as needed.

Safe Patient Handling

Overview of proper infection control of safe patient handling equipment, assessment of patients, and how to use equipment.

Safe Patient Handling Equipment Demonstration Links

This document includes links to videos demonstrating how to use the equipment covered in safe patient handling training.

On Your Shift

Care Extender Duties

This document contains a general overview of tasks you may complete while on your shifts. This is not a comprehensive list and additional duties may be assigned depending on your department. Be proactive in getting involved on the floor; the more proactive and enthusiastic you are, the more staff is willing to reach out to you for help.

Department Unit Phone Use

This document includes instructions on the proper way to answer phones in your department unit as well as a reference on learning to use the unit phones.

Important Areas to Know - RR and Important Areas to Know - SM

Includes most visited areas by Care Extenders, particularly greeters, while volunteering.

Hospital Map - RR and Hospital Map - SM

Includes floor layout of each hospital.

Wayfinding Guide - SM

Includes descriptions of most important areas and notes for greeters.

Volunteer Services Office Locations and Hours of Operation


757 Westwood Plaza, Suite B791
Los Angeles, CA 90095

(310) 267-8180

Office Hours: Monday-Friday 9am-4pm, closed 12pm-1pm

Santa Monica

1328 16th Street, 2nd Floor
Santa Monica, CA 90404

(424) 259-8165

Office Hours: Monday-Friday 9am-4pm, closed 12pm-1pm