We always want you to understand what services you received and why certain amounts appear on your bill. Our goal is to take the confusion out of your medical bills. That’s why we’re always ready to help you make sense of them.

Please note that California doesn’t allow hospitals to employ doctors directly. Like other California hospitals, we must send separate bills for hospital services and physician services.

Care We Bill Under Hospital Services

UCLA Health hospital statements include but are not limited to:

• Facility fee (for the use of our clinics and any ancillary services)
• Radiology (technical component)
• Laboratory tests
• Pathology tests (biopsies)
• Inpatient admissions
• Emergency room services

Care We Bill Under Physician Services

UCLA Health physician services statements include but are not limited to:

• Doctor visits
• Injections/vaccines administered in your doctor's office
• Tests or procedures performed in your doctor's office, including:
• X-rays
• Lung function tests (spirometry)
• Cleaning out ears (ear lavage)
• Pregnancy tests

How Billing Works When You Receive Care

Once you’ve scheduled care, payments and billing follow this process if you have health insurance:

1. We bill your health insurer (a health insurance company or government program) after you receive care.
2. The bill, or claim, is usually processed within 30 to 45 days.
3. If your health insurer asks for more information, please respond in a timely manner.
4. Your health insurer pays us based on our contract.
5. Your health insurer decides how much you may owe, based on the details of your plan.

Pay Your Medical Bill

To pay your bill online:

Pay Your Bill

1. Go to my.uclahealth.org.
2. Log in or create a new account.
3. Click on “pay my bill” under the Billing tab.

Questions About Your Medical Bill?

For questions about your bill for hospital services

Call (Monday to Friday: 7:30 am to 4 pm):

• Ronald Reagan UCLA Medical Center: 310-825-8021
• UCLA Medical Center, Santa Monica: 310-825-8325
• Resnick Neuropsychiatric Hospital at UCLA: 310-825-8841

For questions about your bill for physician services

Call 310-301-8860 (Monday to Friday: 7 am to 7 pm)

View a sample bill

• Ronald Reagan UCLA Medical Center or UCLA Medical Center, Santa Monica
• Resnick Neuropsychiatric Hospital at UCLA
• Physician services (you can also watch our video on health insurance and patient billing)