Medical Bill & Health Insurance Questions
Medical Bill & Health Insurance Questions
At UCLA Health, we try to make the health insurance and medical billing process as clear as possible. But we realize you may still have questions about the health plans we accept and the services and amounts that appear on your medical bills.
Get the help you need:
Questions About Medical Bills
Questions we receive about medical bills range from how to pay to what the statements may include. Learn more:
- Can I view and pay my medical bill online?
- Can I pay my bill by phone?
- Can I pay my bill by mail?
- How do I get copies of my UCLA Health billing statements?
- What is a facility fee?
- Why was I billed for diagnostic or follow-up care during my preventive check-up?
- Does my hospital bill include doctor's fees?
- What if I can't pay in full or have a financial hardship?
Can I view and pay my medical bill online?
Yes. We are constantly working to improve your experience with us. Please visit our convenient, secure online bill payment site at my.uclahealth.org to view and pay your bills.
For assistance with logging into myUCLAhealth, please contact customer service at 855-364-7052.
Can I pay my bill over the phone?
Yes, you can pay your medical bills by phone 7 days a week, 24x7 with no service charge. You will need the guarantor number from your statement and your date of birth.
To pay your physicians' bills by phone call 310-301-8860 and press 1.
To pay your hospital bills by phone call 310-825-8021 and press 1.
- Ronald Reagan UCLA Medical Center
- UCLA Santa Monica Medical Center
- Resnick Neuropsychiatric Hospital at UCLA
- Bruin University Reference Lab (BURL)
Can I mail in my payment?
Yes, you can mail you payment to the addresses below.
Mail your payment for your physicians' bill to:
UCLA Medical Group Patient Pay
PO BOX 748156
Los Angeles, 90074-8156
Make checks payable to UCLA Medical Group
Mail your payment for your hospital bill to:
Patient Business Services
PO BOX 748260
Los Angeles, 90074-8260
Make checks payable to The Regent of The University of California
How do I get copies of my UCLA Health billing statements?
- You can access your billing statements at my.uclahealth.org.
- For copies of your physician services statement, please call 310-301-8860.
- For copies of your hospital statement, please call 310-825-8021.
What is a facility fee?
A facility fee is a fee we charge for the use of our clinics and related ancillary services.
Why was I billed for diagnostic or follow-up care during my preventive check-up?
A preventive check-up does not cover evaluation or management of acute and chronic conditions (such high blood pressure, high cholesterol, obesity, or diabetes) or brand-new symptoms (like new pain or injury). These fall within the category of follow-up or diagnostic care, which is billed separately from preventive care. While you can always discuss new symptoms or chronic conditions at your check-up, your medical insurance will be billed separately for this, and you may be responsible for a share of the cost.
Does my hospital bill include doctor's fees?
Doctors at UCLA Health bill separately for their services. For questions about your physician services statement, call 310-301-8860 (Monday to Friday: 7:00 am to 7:00 pm).
What if I can't pay in full or have a financial hardship?
We understand if you can’t pay the entire balance. To keep your account from becoming delinquent, speak with a customer service representative to arrange a reasonable payment plan. You may also apply for our financial assistance program.
You can reach customer service at:
- Physician services, 310-301-8860 (Monday to Friday, 7:00 am to 7:00 pm)
- Hospital services, 310-825-8021 (Monday to Friday, 7:30 am to 4:00 pm)
Questions About Health Insurance
Questions we receive about health insurance range from what plans we accept to what to do if you don't have coverage. Learn more:
- What if I don't have health insurance?
- Does UCLA Health have its own HMO insurance?
- Which types of health insurance does UCLA Health accept?
- Does UCLA Health accept Medi-Cal insurance?
- What happens if my insurance denies the claim?
What if I don't have health insurance?
If you don't have health insurance (or choose not to use it), you can pay for your care directly. (Learn more about cash pricing for select, packaged medical services.) You may also qualify for our financial assistance program.
People with low or moderate incomes may qualify for Medi-Cal or a subsidized health plan through Covered California.
Does UCLA Health have its own HMO insurance?
No. We do not offer our own HMO insurance product or any other health plans. Learn more about the health insurance we accept.
Which types of health insurance does UCLA Health accept?
UCLA Health accepts many types of health insurance. These plans include:
- Government health insurance programs (Medicare and Medi-Cal)
- Various Medicare Advantage, HMO, POS and PPO plans
Learn more about the health insurance we accept. You can also:
- Check which plans our hospitals and doctors accept by calling the UCLA Health referral line at 310-825-2631
- Speak with your benefits coordinator at work (if applicable)
- Consult your health plan's provider directory
Does UCLA Health accept Medi-Cal insurance?
Yes. Our hospitals accept government health insurance programs - Medicare and Medi-Cal. However, some of our doctors do not. Check with individual doctors before scheduling care.
What happens if my insurance denies the claim?
We will mail you a statement advising you how much you owe. You should also receive an explanation of benefits (EOB) or a denial notification from your health plan.
Phone Numbers for Customer Service
For questions about the health insurance we accept
Call the UCLA Health referral line at 310-825-2631.
For questions about your medical bills
Like other California hospitals, we send separate bills for hospital services and physician services. (For an explanation of which care falls under which service, see making sense of your UCLA Health medical bill.)
Since we bill separately, make sure to contact the appropriate service:
- Physician services: 310-301-8860 (Monday to Friday: 7:00 am to 7:00 pm)
- Hospital services (Monday to Friday: 7:30 am to 4:00 pm):
- Ronald Reagan UCLA Medical Center 310-825-8021
- UCLA Santa Monica Medical Center 310-825-8325
- Resnick Neuropsychiatric Hospital at UCLA 310-825-8841
COVID-19 Vaccine Cost
How much does the COVID-19 vaccine cost?
The COVID-19 vaccine is free. If you have insurance, your insurance provider may be charged for the vaccine administration, but there will be no out-of-pocket cost for you. If you don't have insurance, there is no cost.
For additional questions about the vaccine, visit the COVID-19 vaccine hub.