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What is Patient- and Family-Centered Care?
- A multidisciplinary approach to the planning, delivery, and evaluation of health care that is rooted in mutually beneficial partnerships between healthcare providers, patients and families.
- Practitioners acknowledge the vital role that families play in ensuring the well-being of pediatric patients of all ages, maintaining dignity and respect to patients, and families.
- An approach to healthcare that leads to appropriate allocation of resources, collaborative communication, greater patient and family satisfaction, and better outcomes.
Patient- and Family-Centered Care Mission:
- Provide high-quality, research-based, comprehensive healthcare to pediatric patients and families by:
- Blending patient care, education, and research in a caring environment
- Allowing the family to define its members
- Identifying familial and cultural preferences regarding a patient's health
- Providing care that is compassionate, and relevant to the needs and expectations of our patients and families
- Creating a healing, supportive environment that respects privacy
- Encouraging familial participation, and autonomy regarding healthcare through comprehensive programs and education
- Evaluating experiences, practice modifications, educational programs, and environment to continually improve care
Patient- and Family-Centered Care Vision:
- UCLA Mattel Children's Hospital embraces a philosophy of PFCC, understanding that the well-being of children is dependent upon participation from family.
- We promote respectful, collaborative partnerships between healthcare staff and families.
- We encourage familial questions and contributions, valuing families as central to children's health and well-being, and partners in care.