Care Compliments

CP during the day shift Joselyn was so caring and compassionate she brought a big smile to my day she made sure I was able to get clean and I stay comfortable every day she made me feel safe and cared for.

By: Gloria J.

I want to thank the nurses and care partners of 6 West. In particular, the Care Partners: Benjamin and Geraldine; and the Nurses: Czarina, Christopher, and Anthony. They went above and beyond. Thank you so much for your care and commitment to helping me.

By: Nathaniel D.

I had to get an echocardiogram and I wasn't sure what to expect. So I was a little anxious. I met with the EKG tech Lorena Ruiz who displayed a caring professionalism and excellence that best exemplifies UCLA. As she spoke to me in detail on the timing and process she was a calming presence amidst a worrisome time. Ms. Ruiz thoroughly went over the cables, stickers and how the test would proceed. I really appreciated her detailed instructions and professional calm manor. She had it all under control and I'm confident knowing that I'm in the BEST hands at UCLA and that this quality of care continues throughout the hospital.

By: Robert E.

I had to get an echocardiogram and I wasn't sure what to expect. So I was a little anxious. I first met with Nurse Judy who displayed a professionalism, caring and excellence that UCLA best exemplifies. As she spoke to me about the process and later did the echocardiogram ultrasound she was a calming presence amidst a stressful time. Later she patiently explained some of the results to me and gently walked me through the next steps. I really appreciated her caring calm manor. I'm confident knowing that I'm in the BEST hands and that this quality of care continues throughout UCLA medical.

By: Robert E.

Wonderful employee very intelligent, great teacher and goes beyond what is considerate normal in teaching and educating patients how to get the most out of treatments for lung health, he takes his time to teach and check for comprehension of best practices for lung health. Excellent rapport with his patients as well.

By: Leigh S.

I saw Dr. James Wu for papillary thyroid cancer, and he was the third doctor I met with to discuss my surgery and options. He took his time, explained everything thoroughly, and was willing to take the most conservative approach, which was to remove my isthmus only. He answered a couple of questions I had by email almost immediately during the pre-op stage, and on the day of surgery, he met with me before surgery and assured me that all would go well. I really felt confident that I was in the best of hands. Following surgery, I was relieved to find out that they were able to remove only the isthmus, as I had hoped for, and he felt confident they got all margins. He called me 2 days later as soon as he had the pathology results to let me know it was successful, and I was able to get on a plane and go on a work trip only 5 days post-surgery. My incision and scar is small and minimal, and overall I am just so happy with Dr. Wu's level of care, ease of scheduling appointments, etc. I will need to follow up with him over the next several years and there's no other doctor I would want to go through this process with than Dr. Wu. Also, the surgical center at UCLA and the whole nursing team were so organized, clean, caring, and attentive, I never felt like just another number. So happy with my experience and happy to be completely healthy now. For any thyroid needs, I would highly recommend Dr. Wu.

By: Maria D.

I was very nervous coming in for my procedure. Once walking in to the surgical suite waiting room I was greeted by Lauren. Her kindness to me and my father was amazing. It made me feel more comfortable being there. She got us all the information for my father to be able to track my progress so he could let my family know how I was doing. It was how kind she was that stood out to me and really made me feel welcomed and comfortable. She even helped make sure one of my guest was able to find me to wish me luck for my procedure. It felt like she will go above and beyond for us and did set the bar high for everyone else to meet with her CICARE.
Thank you Lauren you are the true example of how simple kindness will go a long way on our whole visit and making us feel comfortable being there. You are amazing!

By: kellen S.

Vi was truly amazing for me taking care of me after my procedure. Her kindness and humor was amazing making me so comfortable. She made sure I was so comfortable and helped me with every need I needed. She really ended an already great visit with putting the cherry on top. Thank you for your kindness and hard work for me Vi. You are the best!!!

By: Kellen S.

On Monday, we got up to check in for my sister's surgery. The surgery itself was a two hour procedure which began approximately as planned. I was allowed into the Recovery Unit and she was still attempting to wake up from anesthesia. I was told to give it approximately three hours which I felt was understandable. However, three hours passed to four, five, six hours later and she was not fully lucid, couldn't stay awake had lung congestion, low blood pressure and her oxygen level would fall below 90. As an older sister and caretaker of her through her past five spine surgeries I knew her baseline and that this was not a normal recovery. My emotions were high/assertive as I am highly protective of my younger sister's wellbeing and factor in lack of sleep. Throughout this volatile ordeal were two Recovery Unit nurses Imelda and Clara. I want to acknowledge their professionalism in dealing with an upset/stressed big sister while STILL CARING for her. I saw Imelda and Clara had a game plan when attending to her, they did not shut me out and communicated/ explained what they were doing and what the next steps would be to ensure she was getting the appropriate treatment. They reached out to doctors, made phone calls and still asked if I needed anything. They responded to me and did not react to my aggressive behavior- they were absolutely professional and I felt confident in their decisions for my sister's care which ultimately resulted in her staying overnight. Leaving at night, Clara with a big smile waved goodbye and Imelda gave me a hug. These two women worked tirelessly throughout the day which included other patients yet again remained calm, courteous and professional when dealing with me- an upset family member. THANK YOU IMELDA and CLARA!!

By: Doris V.

Dr. Hiren Swami is the best doctor I ever experienced he is very dedicated and very detailed with his patients and caring person who knows what his doing his not there for the money his there to help lots of patients to be care for what a amazing doctor

By: Nicolas V.

Stephanie goes above and beyond to ensure continuity of care. She is dependable and reliable, always getting all of the work done and communicating so efficiently and effectively with the entire team- including other social workers. She is an amazing social worker and we are so lucky to have her help!

By: Alissa R.

I had to visit L&D for triage of vaginal bleeding. I was exhausted and super nervous. Dr. Kathryn Goldrath was extremely kind, gentle and supportive. She did a very thorough evaluation. She also spoke directly with my husband on the phone to update him directly. She is an excellent and caring doctor and I hope to see her in January when my baby is due!

By: Karisa A.

Dr. Daniel Puneky is a rarity amongst doctors, I've found. He genuinely cares about his patients and has managed to build knowledge as well as retaining professional curiosity and passion. Dr Puneky has been a major bright spot on my care team and I'm so glad to have found him.

By: Sara R.

Dear UCLA,
UCLA West Washington Internal Medicine has been my doctor's office for many years and today I am writing to commend Nurse Brenda Marentes. I would like to express my great appreciation for Brenda and the professionalism and sensitivity she displays. Through the many years of my annual exams, Brenda has always provided personable and friendly care, and today was no exception. Oh and really important, Brenda is also the very best Phlebotomy I have ever had.
May this letter find its way to his file as another one of his very satisfied patient.
Thank you very much.

By: tim H.

Dear UCLA,
I am writing to commend Dr. Soheil Azimi. He has been my primary doctor for many years and today I would like to express my great appreciation for his professionalism and sensitivity, both to me and to my health needs. Dr. Azimi has always been personable and friendly, always willing to spend all the time needed to address my specific needs. My visit today was no exception, he and his staff were fast and courteous and made me feel like a part of the family.
May this letter find its way to his file as another of his very satisfied patients.
Thank you very much.

By: tim H.

A BiG SHOUT OUT to William for his extraordinary work ethics! We are always in awe every time he covers GOU for EVS services. We would always see him wiping every corner of the room and even going underneath each bed just to make sure that everything is spotless. What a way of being an advocate for the patient who will be admitted to each rooms that he touches!
Thank you very much, William!

By: Joselyn N.

Just wanted to give a big thank you to Shelley for helping me send a birthday greeting to a patient today. She went above and beyond, even calling me back to let me know my gift had delivered (I'm out of state.) She was so kind, friendly and very helpful and I truly appreciate such wonderful and unexpected excellent customer service!

By: Julie C.

Priscilla provider excellent member services. I truly appreciate how much she cared to help me. Thank you so much Priscilla God bless

By: Mirian D.