At UCLA Health, we try to make the health insurance and medical billing process as clear as possible. But we realize you may still have questions about the health plans we accept and the services and amounts that appear on your medical bills.
Get the help you need:
Call the UCLA Health referral line at (800) UCLA-MD1 (800-825-2631).
Like other California hospitals, we send separate bills for hospital services and physician services. (For an explanation of which care falls under which service, see making sense of your UCLA Health medical bill.)
Since we bill separately, make sure to contact the appropriate service:
Questions we receive about health insurance range from what plans we accept to what to do if you don’t have coverage. Learn more:
If you don’t have health insurance (or choose not to use it), you can pay for your care directly. (Learn more about cash pricing for select, packaged medical services.) You may also qualify for our financial assistance program.
People with low or moderate incomes may qualify for Medi-Cal or a subsidized health plan through Covered California.
No. We do not offer our own HMO insurance product or any other health plans. Learn more about the health insurance we accept.
UCLA Health accepts many types of health insurance. These plans include:
Learn more about the health insurance we accept. You can also:
Yes. Our hospitals accept government health insurance programs - Medicare and Medi-Cal. However, some of our doctors do not. Check with individual doctors before scheduling care.
We will mail you a statement advising you how much you owe. You should also receive an explanation of benefits (EOB) or a denial notification from your health plan.
Questions we receive about medical bills range from how to pay to what the statements may include. Learn more:
Yes. We are constantly working to improve your experience with us. Please visit our convenient, secure online bill payment site at my.uclahealth.org to view and pay your bills.
For assistance with logging into myUCLAhealth, please contact customer service at 855-364-7052.
A facility fee is a fee we charge for the use of our clinics and related ancillary services.
Doctors at UCLA Health bill separately for their services. For questions about your physician services statement, call 310-301-8860 (Monday to Friday: 7 am to 7 pm).
We understand if you can’t pay the entire balance. To keep your account from becoming delinquent, speak with a customer service representative to arrange a reasonable payment plan. You may also apply for our financial assistance program.
You can reach customer service at: