- 7:00 am - 4:00 pm
- 7:00 am - 4:00 pm
- 7:00 am - 4:00 pm
- 7:00 am - 4:00 pm
- 7:00 am - 4:00 pm
Common medical conditions treated at the clinic
- Neck, back, shoulder, hip, and knee pain
- Fibromyalgia/chronic fatigue syndrome
- Neuralgia, including shingles
- Work-related injuries
- Migraines and headaches
- Women’s health
- Cancer-related symptoms, including nausea and fatigue
- Post-surgery chronic pain
- Gastrointestinal problems
- Injuries to athletes and performers
- Anxiety and depression
Frequently Asked Questions
What is the difference between the East West Consultative service and East West Primary Care?
East-West Primary Care, created in July 2013, is a subset of the larger Center for East-West Medicine which provides primary and continuity medical care. The physicians that provide primary care include: Dr. Edward Hui, Dr. Felicia Yu, Dr. Justin Laube, and Dr. Katie Hu, and is only at our Santa Monica location. We provide evidence-based preventive care (such as annual physicals) and symptom- or disease-based care, that is individualized and holistically-oriented.
East-West Consultative Care is a subspecialty clinic that blends both conventional biomedicine and traditional Chinese medicine to treat a wide spectrum of clinical problems and diseases. Patients are evaluated by board-certified internists and family practitioners with varying levels of background in traditional Chinese medicine. Physician-supervised care plans that may include a combination of acupuncture, trigger point injections, myofascial release, medication adjustments, lifestyle coaching, and dietary recommendations; and delivered via team-based treatment that often will include clinical extenders (acupuncturist, manual therapist). Care is problem-solving oriented, equipped to address both chronic and complex cases. This care is available at all 3 clinical sites - Santa Monica, Westlake, and Torrance.
If we are a patient of the East West Primary Care clinic, can we receive treatments in the East West Consultative treatment clinic?
This will be at the discretion of your primary care physician. Depending on the urgency of the issue, where you live, and how frequently you should be seen, we may or may not recommend treatment with us. This decision also takes into account patient preferences and issues related to clinic access, availability, and insurance coverage. We may suggest that you go to an outside community clinic for complementary & alternative medical approaches to address your concerns or for more general wellbeing goals. We may be able to suggest places for you to go, or you can call your insurance and look up providers or clinic that are within your network.
Do the East West Primary care physicians order labs and tests that other community functional doctors and naturopaths test?
Our physicians strive to order the tests that are most pertinent and evidence-supported for your symptoms. We only order tests that have been shown through strong quality research that relate to your condition which might dictate or change the way we manage or treat your symptom/disease.
Do you prescribe herbals and supplements or compound medications?
Generally speaking, we have some knowledge of herbs, vitamins, and supplements both of Western and traditional Chinese medical traditions. We have no affiliations or disclosures with pharmaceutical companies or herb/supplement companies. Depending on the doctor, we may recommend herbs, supplements, or minerals based on your symptoms or preferences. We will never sell you products in clinic.
What do I need to know before my first new patient appointment?
- Please arrive 15-20 minutes before your scheduled appointment to allow for check-in, completion of paperwork, obtaining vital signs and reviewing your medications.
- Please complete the pre-visit questionnaire before your visit (PDF printable from home or in clinic)
- Please bring a list of your main concerns and specific requests (referrals, refills, etc) to be discussed during the visit.
- Please bring in the bottles of all your medications or an updated medication list to all visits. This includes over the counter, supplements, and herbal products.
If I want to get in touch with my doctor, what are my options?
You may call and leave a message. Phone messages and inquiries are handled by the UCLA Patient Communication Center (PCC). When contacting the PCC, please provide as much information as possible (e.g. How were you hoping we could help with this concern?). Please allow up to 24 hours for a response during business hours.
You may communicate with the office through the myUCLAhealth electronic portal. This is only for non-urgent concerns. Please allow up to 48 business hours for a response. Communications are typically brief in nature. Our team is able to provide limited medical information electronically (for safety and legal reasons) and if more extensive discussion is required, we strongly encourage coming for an appointment in person.
How do I sign up for the myUCLAhealth electronic portal, and why is it useful?
You will receive a code when you check out at the front desk after your visit with the physician. You can use that code to register and create a log-on username and password through the myUCLAhealth website.
The myUCLAhealth electronic portal is useful for many reasons. You may book or cancel appointments. The physician may release labs, imaging, and test directly to you rather than sending it by mail. Finally, you may ask NON-URGENT and simple medical questions (not for making appointments) through a messaging option.
If my provider is not in or I cannot get a same day visit with my provider, what are my options? What if I need after hours care?
Weekdays: We strive to offer same-day appointments in our office Monday-Friday. Call during normal hours to request an urgent appointment: 310-998-9118. You may be seen by your PCP or one of the other primary care physicians in our clinic.
Evenings/weekends: Our colleagues offer access to after-hours care at one of our immediate care locations. Find an immediate care location near you. UCLA Hospital ERs offer fast-track service for minor injuries and illnesses. Please note, that visits to the ER generally cost more than those to a doctor’s office or an urgent care/immediate care center.
For serious and life-threatening concerns call 911.
What are your policies with arriving late or no show?
Late Arrival Policy:
- Please be aware that if you arrive late for your scheduled appointment, you may wait to be moved to the next open slot or worked-in between other patients, as time allows. Your visit may be of shorter duration.
- You may also consider rescheduling your visit to a time that works best for you.
- If you are more than 15 minutes late for a 30 minute appointment or more than 30 minutes late for an hour long appointment, we may ask that you reschedule your appointment.
No Show / Late Cancel Policy:
- Please make every effort to alert us at least 24 hours ahead of a cancellation before your scheduled appointment.
- Repeated no-show or late cancellations take valued appointment slots from other patients, and if frequent, this may result in dismissal from clinic.
What type of insurance plans do you accept?
We are a medical office; patients are billed for an office visit along with any additional services rendered. Services provided are billed to your insurance as a courtesy. Please note that it is the patient's responsibility to confirm with their insurance carrier if UCLA Health is a network provider under their plan prior to services rendered. Patients are responsible for balances not covered by their insurance.
Insurance we DO accept:
- HMOs (UCLA Medical Group)
- Most PPOs
Insurance we DO NOT accept:
- Out-of-Network Medi-Cal/Medicaid
- Out-of-Network Health Plans
- Worker’s Compensation
We will make every effort to bill insurance. However, patients will be responsible for services that their insurance does not cover. If you have any questions regarding billing or payment, please contact the UCLA Patient Billing Office at 310-301-8650.
Do you do immunizations/vaccinations in the clinic?
Routine immunizations/vaccination and screening tests are available in our clinic.
HMO patients: Patients will need to have authorization before receiving vaccinations in our clinic. Our staff can help submit the authorization request when appropriate.
Medicare patients: Patients are encouraged to obtain vaccinations/immunizations through retail pharmacies.
PPO patients: Patients will need to contact their insurance carrier to verify coverage before receiving vaccinations in our clinic
Physician pledge: We strive to minimize unnecessary laboratory testing, imaging studies, use of medication and referrals. We will discuss with you our rationale for any diagnostic test or intervention that we recommend with the ultimate goal of improving your health and well-being.