Appointments
Behavioral Health Associates (BHA) provides services to patients who have established care with a UCLA Primary Care Physician (PCP) and have been referred to the BHA Program. If you need to establish care with a UCLA PCP, request an appointment online or call 1-800-UCLA-MD1.
Schedule an Appointment with a Behavioral Health Provider
Patients must obtain a referral through their UCLA Primary Care Physician before scheduling an appointment with Behavioral Health Associates (BHA). Once you have a referral from your UCLA Primary Care Physician, please call 310-301-7396 to schedule your appointment.
Appointment Cancellation Policies
As a courtesy, you will receive a reminder phone call or text message for your appointment. You will also receive a confirmation via UCLA MyChart. If for any reason you need to cancel your appointment, we ask that you do so with at least 24-hours advance notice by calling 310-301-7396 and leaving a message with your name, provider and time of appointment. This provides BHA an opportunity to offer your slot to another patient who is waiting to be scheduled.
Failure to provide 24-hours advance cancellation notice will be considered a no-show to the appointment. If you no-show to your initial intake, you will forfeit your current referral to BHA and will be directed back to your PCP for another referral. Repeated no-shows to appointments, or inconsistency with treatment may result in discharge from the clinic. Verbal or physical threats toward staff or damage to property in any of the BHA clinics may result in discharge from all BHA clinics. If BHA has not heard from you for a period of 6 months, it is assumed that your mental healthcare management is returned to your primary care provider.
Confidentiality and Availability of Services
Our therapists are required by law and professional ethics to actively break confidentiality under the following circumstances:
- Reason to believe there is an occurrence of child, elder, or dependent adult abuse or neglect.
- Reason to believe that you have serious intent to harm yourself or someone else.
Availability
Our therapists have voicemail on which you can leave messages. It is important to note that therapists are not on call and do not carry pagers. We cannot guarantee that your therapist will be able to respond to you immediately. In case of a true emergency, particularly one that is life threatening, please call 911 or go to your local emergency room.