Family and visitor guidelines
UCLA recognizes the vital role family members and friends play in enhancing the health and well-being of patients. Immediate family members and others designated by the family are encouraged to visit or to call for information about the patient's condition. If the patient consents, it is recommended that a family spokesperson be chosen to relay information to others who may not be able to visit.
The well-being of patients is the most important consideration when making decisions regarding visitors and visiting hours. The number of visitors allowed will depend on the needs of the patient and space considerations.
Food services (424) 259-6600
UCLA is proud to offer healthy, nutritionally balanced meals to patients. Dietitians work closely with your doctors and nurses to ensure that your nutritional needs are met during your stay. They can provide you and your family with information on special diets and discuss any nutritional concerns.
Hotel-style room service is available and may be ordered from 7 a.m. until 7 p.m. You will receive a menu that complies with the diet ordered by your physician. There is a signature dining button on your phone, or you can call x96600.
Using your telephone
For your convenience, your bedside telephone has its own direct telephone number and is available to you for outgoing calls, 24 hours a day. Calls inside the UCLA campus and calls to local Los Angeles telephone numbers are free. Long distance calls will incur a charge.
Convenient wireless high-speed Internet is available through MedGuest to patients and family members throughout the medical center. Patients and family need to provide their own laptops. The password to access the Internet is available from your nurse, charge nurse or Patient Affairs.
Cashier's Office (424) 259-8340
The Cashier's Office is located on Level A of the Merle Norman Pavilion. Cash, personal checks, traveler's checks and most major credit cards are accepted for payment of hospital charges and other services. The office hours are from 8 a.m. to 5 p.m., Monday through Friday.
Child life/child development specialists are available to provide counseling and emotional support for chronically and acutely ill children and their families during medical events. Through play, education and other therapeutic interventions, children and their families have the opportunity to develop positive coping skills, increase understanding, optimize developmental potential and express concerns. Child Life specialists provide individualized and group therapeutic intervention at the bedside or in pediatric activity areas on a regular basis. Visit the Chase Child Life Program website to learn more.
International patients (310) 794-8759
All patients receiving care at UCLA who reside outside of the United States should contact the International Relations Department for assistance with physician appointments, review of medical records, facilitation of care, and information about transportation, housing and other resources.
Interpreter Services (424) 259-9130
The UCLA Health Interpreter/Translation Program is available to all UCLA Health inpatients, outpatients and their relatives. Every attempt is made to provide services in any language, either by an in-person interpreter or by telephone. Written translations of certain medical documents, correspondence and patient-education materials are available. However, in-house translation services are limited and some requests will be referred to outside agencies and independent translators.
For the hearing impaired (424) 259-6000
A telecommunications device is available to help hearing-impaired patients or patients who want to communicate with a hearing-impaired relative or friend. Arrangements can be made through Interpreter Services to have a sign-language interpreter assist a hearing-impaired patient.
UCLA Health Ethics Center (310) 794-6219
Specialists in ethics, in conjunction with the UCLA Ethics Committee, are available to help patients, their families and the healthcare teams address ethical issues. An effort is made to assess the values and the concerns of those involved and to facilitate understanding of goals of treatment, the plan of care or decision-making when patients are unable to do so for themselves. For more information, visit the Ethics Center website.
Notary public (424) 259-9120
If you need a notary public, the Office of the Patient Experience can provide a list of private notary publics who are not affiliated with the university. These private notaries charge for their services.
Private-duty nursing (424) 259-8385
You, your family or your doctor may request private-duty caregivers, although your UCLA nurse remains responsible for your care at all times. To request a private-duty caregiver, call our Nurse Staffing Office for a list of registries. Since most insurance plans do not cover private duty, you will be directly responsible for the cost.
Spiritual Care (424) 259-8170
An interfaith Chapel/Meditation Room, located on Level A of Merle Norman Pavilion, is available for private prayer and meditation 24 hours a day, seven days a week. Religious services are available in the hospital. Interfaith chaplains are always available for spiritual care and assistance and sacramental ministries. Visit the Spiritual Care website.
PAC (People-Animal Connection) Program (424) 259-8180
PAC is a volunteer group that provides animal-assisted therapy and companionship to aid in the comfort and healing of critically ill patients and their families at UCLA Medical Center, Santa Monica. Evidence shows that PAC visits help patients lower blood pressure, speed the healing process, improve results of physical therapy and improve mental well-being. If you are interested, please discuss the option with your physician to make sure you are medically cleared for a pet visitation. For more information, visit the PAC website.
Urban Zen Integrative Therapy Program
An integrative therapy session that incorporates gentle healing modalities - Reiki, essential oil therapy and yoga therapy - to address the primary symptoms of pain, anxiety, nausea, insomnia, constipation and exhaustion. Ask your nurse for more information.